Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Timeline
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Karen Smith

Karen Smith

Marketing & Sales
Wilson,NC

Summary

Results-driven Marketing and Sales Manager with over 8 years of successfully meeting and exceeding expectations. Detail oriented with strong organizational and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Finance Manager

Kurtis Chevrolet
01.2024 - Current
  • Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout financing process.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing benefits of specific financing plans based on their unique needs.
  • Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.

Business Development Executive

Official H2O. LLC.
07.2023 - Current
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Made contact with 30+ decision makers daily to optimize business pipeline to allow for more opportunities.

Automotive Finance Manager

Medlin Buick GMC Mazda
Wilson, NC
11.2017 - 05.2023
  • Explained very technical financial information to applicants in easy-to-understand language.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout financing process.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
  • Excellent communication skills, both verbal and written.

Office Coordinator

Pride In North Carolina
02.2013 - 11.2017
  • Organized meetings for 4 executives and coordinated availability of conference rooms for participants.
  • Oversaw accurate and efficient crm management and digital file storage to support operational and recordkeeping requirements.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in professional manner.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.

Education

Associate of Arts - Education in Business

University of Mount Olive
Mount Olive, NC
06.2007

Skills

  • Critical Thinking
  • Business Relationship Management
  • Negotiation
  • Microsoft Office
  • Adaptable to market fluctuations
  • CRM
  • Time Management
  • Community Networking

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany Culture

Quote

The first thing you have to sell is yourself, people buy from people they like and trust!!!
Karen Smith

Timeline

Finance Manager

Kurtis Chevrolet
01.2024 - Current

Business Development Executive

Official H2O. LLC.
07.2023 - Current

Automotive Finance Manager

Medlin Buick GMC Mazda
11.2017 - 05.2023

Office Coordinator

Pride In North Carolina
02.2013 - 11.2017

Associate of Arts - Education in Business

University of Mount Olive
Karen SmithMarketing & Sales