Karen Smith
Marketing & Sales
Wilson,NC
Summary
Results-driven Marketing and Sales Manager with over 8 years of successfully meeting and exceeding expectations. Detail oriented with strong organizational and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Finance Manager
Kurtis Chevrolet
2024.01 - Current
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout financing process.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing benefits of specific financing plans based on their unique needs.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
Business Development Executive
Official H2O. LLC.
2023.07 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Expanded business through effective network development, identifying new, and prospective clients.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Made contact with 30+ decision makers daily to optimize business pipeline to allow for more opportunities.
Automotive Finance Manager
Medlin Buick GMC Mazda
Wilson , NC
2017.11 - 2023.05
- Explained very technical financial information to applicants in easy-to-understand language.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout financing process.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Excellent communication skills, both verbal and written.
Office Coordinator
Pride In North Carolina
2013.02 - 2017.11
- Organized meetings for 4 executives and coordinated availability of conference rooms for participants.
- Oversaw accurate and efficient crm management and digital file storage to support operational and recordkeeping requirements.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in professional manner.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
Education
Associate of Arts - Education in Business
University of Mount Olive
Mount Olive, NC06.2007
Skills
- Critical Thinking
- Business Relationship Management
- Negotiation
- Microsoft Office
- Adaptable to market fluctuations
- CRM
- Time Management
- Community Networking
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureQuote
The first thing you have to sell is yourself, people buy from people they like and trust!!!
Karen Smith
Timeline
Finance Manager
Kurtis Chevrolet
2024.01 - Current
Business Development Executive
Official H2O. LLC.
2023.07 - Current
Automotive Finance Manager
Medlin Buick GMC Mazda
2017.11 - 2023.05
Office Coordinator
Pride In North Carolina
2013.02 - 2017.11
Associate of Arts - Education in Business
University of Mount Olive
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