Karen Smith
Reseda ,California
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Liberty Pacific/Radnet Imaging
10.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Front and Back Office Lead Medical Assistant
CenterPoint Radiation Oncology
08.2019 - Current
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Increased patient retention through excellent communication skills and genuine empathy during one-on-one interactions.
- Monitored daily appointments schedule for smooth operation of the clinic.
- Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
- Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Ensured compliance with OSHA guidelines by maintaining a clean work environment.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Skilled at working independently and collaboratively in a team environment.
Medical Assistant
Family Practice Assocation
08.2008 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assist in preparing prescription refills for provider and according to policy.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Education
Diploma - Medical Assistant
UEI
05.2006
High School Diploma -
Alexander Hamilton Senior High School
06.1995
Skills
- EMR Appointment Scheduling
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Patient Assessment
- Injection Administration
- Sterile Processing
- Wound Care and Irrigation
- Customer Service
- Communicating with Patient Families
- Assisting with Physical Exam
- Conflict Resolution Ability
- Insurance Verification
- HIPAA Compliance
- Medical terminology knowledge
- Scheduling appointments
- Patient Intake
- Appointment confirmation
- Problem-Solving
- Patient Registration
- Patient check-in
- Registration management
- Scheduling Diagnostic Procedures
- Team Leadership
- Attention to Detail
Affiliations
Organize and train volunteers to run sound, computer and video production during service • Oversee all sound , stage, lighting and production equipment • Create control sheet for rehearsal/worship services • Weekly input necessary information in ProPresenter •
Timeline
Patient Service Representative
Liberty Pacific/Radnet Imaging
10.2021 - Current
Front and Back Office Lead Medical Assistant
CenterPoint Radiation Oncology
08.2019 - Current
Medical Assistant
Family Practice Assocation
08.2008 - 04.2019
High School Diploma -
Alexander Hamilton Senior High School
Diploma - Medical Assistant
UEI
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