KAREN SMITH
Summary
Experienced Business Development Manager with a talent for identifying and capitalizing on business growth opportunities. Strong ability to form successful partnerships and expand market presence. Proficient in leading cross-functional teams and developing strategic business plans.
Overview
13
13
years of professional experience
Work History
Business Development Manager
AppStar Solutions
San Diego, CA
05.2024 - Current
- Improved client satisfaction by 20% by maintaining detailed records of communications using CRM software
- Established new customer accounts using negotiation and sales closing abilities
- Identified business development opportunities and implemented effective strategy for client acquisition
- Delivered impactful presentations to key decision makers
- Developed and executed strategies to increase sales and market share
Business Development Specialist
Official H2o
Charlotte, NC
05.2023 - 05.2024
- Increased client acquisition rate by 30% through tailored presentations of company capabilities
- Enhanced product offerings by analyzing customer feedback
- Strengthened customer relationships by maintaining regular communication with clients
- Increased sales leads by 15% by participating in trade shows
- Identified new market opportunities by researching industry trends
Automotive Finance Manager
Medlin Buick GMC Mazda
Wilson, NC
11.2017 - 05.2023
- Increased regulatory compliance by 20% by ensuring adherence to state and federal auto financing regulations
- Developed partnerships with banks to expand financing options for customers
- Achieved 95% customer satisfaction by resolving financing concerns and complaints
- Increased customer knowledge by 30% by leading financial presentations on financing and insurance options
- Processed vehicle loan applications with 97% accuracy
- Secured favorable loan terms for clients by negotiating with financial institutions
Office Coordinator
Pride In North Carolina
Wilson, NC
02.2013 - 11.2017
- Increased office efficiency by 15% by streamlining operations and procedures
- Saved company 15% by optimizing executive travel logistics, including flights for 6 executives
- Reviewed documents for accuracy before submission to external parties such as clients or vendors
- Monitored office budget expenditures on a monthly basis
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance
Education
Associate of Arts -
University of Mount Olive
Mount Olive, NCSkills
- Collaborative Team Management
- Customer Care
- Strategic Negotiation Skills
- Client Relationship Development
- Network Building
- Persuasive Sales Presentations
- Clear Communication Proficiency
- CRM System Administration
- Business development and planning
Accomplishments
- Competitor Analysis Success, Conducted competitor analysis, resulting in 30% increased client acquisition through targeted presentations.
- Customer Needs Improvement, Performed customer needs assessment, improving client satisfaction by 20% within six months.
- Customer Satisfaction Achievement, Achieved 95% customer satisfaction through strategic product offerings.
- Exceeded quarterly objectives by as much as 15% regularly.
Timeline
Business Development Manager
AppStar Solutions
05.2024 - Current
Business Development Specialist
Official H2o
05.2023 - 05.2024
Automotive Finance Manager
Medlin Buick GMC Mazda
11.2017 - 05.2023
Office Coordinator
Pride In North Carolina
02.2013 - 11.2017
Associate of Arts -
University of Mount Olive