Karen Smith
Iron Station,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1995
1995
years of post-secondary education
Work History
Dispatching trucks, office duties and payroll
Gerdau
Charlotte, North Carolina
11.2001 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
GED
Hickory, NCSkills
- Dispatch coordination up to 100 trucks a day
- Customer relationship management I worked main office to get loads then find trucks that can haul up to 50,000 lbs and send them all over the USA and Canada Track on time delivery Then when loads were complete make sure carriers were paid in a timely manner
- Payroll: weekly payroll, enter every ones weekly hours, vacation and PTO
- Clerical: Phone communication plus emails and text Build loads Any problem between the main office, driver, and customer, I would work to make sure all were eventually happy according to the guidelines of our company policies
- Cost-saving strategies
- Office administration
- Team collaboration
- Time management
- Efficient prioritization
- Communication skills
- Process optimization
- Innovative thinking
- Customer service excellence
- MS office
- Teamwork and collaboration
- Critical thinking
- Microsoft office
- Attention to detail
- Microsoft Word
- Problem resolution
- PPE use
Timeline
Dispatching trucks, office duties and payroll
Gerdau
11.2001 - 04.2019
GED