Karen Smith
Cudahy,WI
Summary
Dynamic team lead with a focus on customer service and operational improvements. Skilled in mentoring, communication, and fostering a positive work environment. Proven ability to drive satisfaction ratings and streamline processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead, Bakery and Deli
Wal-Mart
Milwaukee, WI
10.2021 - 03.2026
- Led team in achieving operational goals through effective communication and collaboration.
- Implemented best practices for customer service, resulting in increased satisfaction ratings.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Trained new team members by relaying information on company procedures and safety requirements.
Candy Department Manager
Wal-Mart
Milwaukee, WI
08.2017 - 10.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Enhanced inventory management processes, reducing stock discrepancies through improved tracking systems.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Overnight Stocking Support Manager
Wal-Mart
Milwaukee, WI
04.2014 - 08.2017
- Mentored and trained hourly associates on proper stocking procedures, safety, and efficiency.
- Established and maintained high accuracy benchmarks to enhance operational integrity.
- Monitored team interactions to ensure consistent delivery of outstanding customer service experiences.
- Strong communication, leadership, and organization skills to manage team performance and meet operational goals.
- Managed daily operations to ensure smooth functioning of the support department.
Overnight Stocker
Wal-Mart
Milwaukee, WI
10.2011 - 04.2014
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Education
High School Diploma -
Saint Mary's Academy
Milwaukee, WI1987
Skills
- Attention to detail
- Customer focus
- Quality control
- Workplace safety
- Operations management
- Diversity and inclusion
- Regulatory compliance
- Workflow management
- Teamwork and collaboration
- Team supervision
- Documentation and reporting
- Excellent communication
Certification
- Food Safety Manager Certification - December 2024
Timeline
Team Lead, Bakery and Deli
Wal-Mart
10.2021 - 03.2026
Candy Department Manager
Wal-Mart
08.2017 - 10.2021
Overnight Stocking Support Manager
Wal-Mart
04.2014 - 08.2017
Overnight Stocker
Wal-Mart
10.2011 - 04.2014
High School Diploma -
Saint Mary's Academy