Karen Smith-Brown
Montgomery,AL
Summary
Experienced Deputy Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deputy Program Manager
SMS Data Products
Montgomery, United States
01.2019 - Current
- Reviewed work reports and suggested process changes for improved efficiency.
- Designed accountability program for employees.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Supported project leaders through every step of projects.
- Launched AFINC program and gathered functional and business requirements to support team and mitigate risks.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Manage and maintain contractual deliverables
- Manage budget of $94M on a Cost-Plus contract.
- Report issues and risks to appropriate corporate level
- Created and manage “Recruitment and Retention” project for the AFINC contract.
- Ensures that program execution properly meets the requirements of the contract and develops policies and procedures to adjust program activities for customer satisfaction.
- Strong verbal and written communication skills.
Project Manager
SMS Data Products
Montgomery, AL
08.2018 - 10.2019
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Drove team success through shared vision and recognition of quality performance.
- Identified plans and resources required to meet project goals and objectives.
- Establish governance and drove all aspects to ensure that assigned project(s) were implemented, accepted, and operating effectively
- Manage shared resources, budgets, time estimates and scheduling
- Process Development and Data Analysis
- Perform project quality reviews
- Managed assigned projects from start to finish employing approved project methodology/tools and within DoD standards and guidelines
- Responsible for managing and maintaining a high-quality, cross-functional program team by providing work direction and mentoring to assigned team leads and coordinators
- Managed program reporting and tracking framework and benchmarks
- Developed new business within the existing program
- Developed project tools
- Developed and deliver proposals in response to US Government RFP’s
- Excellent leadership, communication and interpersonal skills
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Sr. Trainer
SMS Data Products
Montgomery, AL
07.2017 - 08.2018
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Supervised completion of exams and sent results to testing headquarters.
- Oversaw day-to-day functions of training department.
- Arranged testing for 120 military and civilian personnel, supervising all planning and logistics.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
Adjunct IT and Business Professor
Virginia College In Montgomery
Montgomery, AL
04.2015 - 03.2018
- Prepared and delivered lectures to undergraduate or graduate students on topics such as financial accounting, principles of marketing and operations management.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Developed and maintained course Web sites.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Carried out day-day-day duties accurately and efficiently.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
Sr. Functional Analyst
General Dynamics
Montgomery, AL
06.2013 - 07.2015
- Examined source data to issue recommendations for change.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
- Responsibilities include providing services of support for the CITS systems/FAS (Field Assistance Service) located at the Air Force sites.
- Provide Call Center support for: Cyber Integration Division, including network Management/network Defense. Infrastructure Support and Voice Systems, and Theater Deployable Communications (TDC) system.
ITSS-2 Sr. Hardware Support Engineer
General Dynamics
Montgomery, AL
06.2012 - 07.2013
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Translated broad spectrum project requirements to detailed hardware architecture design concepts.
- Traveled to customer sites to provide prompt resolutions to issues.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Participated in internal audits of quality management system.
- Used Microsoft Word and other software tools to create documents and other communications.
- Researched complex technical issues and provided resolutions.
- Served customers and followed outlined steps of service.
Office Manager
General Dynamics IT
Montgomery, AL
10.2003 - 06.2012
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Arranged corporate and office conferences for company employees and guests.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed office operations while scheduling appointments for department managers.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coordinated special projects and managed schedules.
- Managed heavy contact with professional staff to exchange information and offer technical assistance in addressing work flow needs while mentoring both customers and internal team members.
- Effectively supported staff of over 700 employees in carrying out tasks to meet their needs.
- Managed and implement company policies and procedures.
- Facilitated effective customer meetings using professional and business acumen, coordinated schedules and leaves, investigated complaints, performed job counseling and provided performance feedback to Section Vice President.
Education
No Degree - Project Management
Project Management Training Institute
Atlanta, GANo Degree - Health Informatics
Kent State University
Kent, OHMaster of Science - Human Resources
Troy University of Montgomery
Montgomery, AL03.2004
Bachelor of Science - Broadcast Journalism
Troy University
Troy, AL06.1988
Associate of Arts - Business Administration And Computer Science
Concordia College Alabama
Selma, AL05.1985
Skills
- Budget coordination
- Scrum Master
- Program leadership
- Documentation proficiency
- Performance monitoring
- Project Management
- Human Resource Management
- Project/Program Management
- Strategic Planning
- Risk Management
- Process Improvement
- Stakeholder Management
- Vendor Management
- Change Management
- Mentoring/Coaching
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- CompTIA Project+
- CompTIA Security+ CE
- ITILv 3 & 4
- Agile
Timeline
Deputy Program Manager
SMS Data Products
01.2019 - Current
Project Manager
SMS Data Products
08.2018 - 10.2019
Sr. Trainer
SMS Data Products
07.2017 - 08.2018
Adjunct IT and Business Professor
Virginia College In Montgomery
04.2015 - 03.2018
Sr. Functional Analyst
General Dynamics
06.2013 - 07.2015
ITSS-2 Sr. Hardware Support Engineer
General Dynamics
06.2012 - 07.2013
Office Manager
General Dynamics IT
10.2003 - 06.2012
No Degree - Project Management
Project Management Training Institute
No Degree - Health Informatics
Kent State University
Master of Science - Human Resources
Troy University of Montgomery
Bachelor of Science - Broadcast Journalism
Troy University
Associate of Arts - Business Administration And Computer Science
Concordia College Alabama