Summary
Overview
Work History
Education
Skills
Timeline
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Karen Soberanis

Karen Soberanis

Chicago,IL

Summary

Highly self-motivated individual seeking an opportunity. Capable of providing innovative solutions and prioritizing individual or group tasks for maximum results. Driven to solve guest conflict with strong communication skills and seeking to broaden my skill sets.

Overview

16
16
years of professional experience

Work History

Host

Kuma's Corner
04.2021 - 04.2024
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with coworkers and management
  • Mastered POS computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately
  • Followed procedures for safe food preparation, assembly and presentation
  • Built loyal clientele through friendly interactions and consistent appreciations
  • Resolved complaints promptly and professionally
  • Answered phone calls, established call reasons, and resolved issues

Server and Host

Pequods Pizza
12.2007 - 01.2022
  • Adhered to all relevant health department rules/regulations and all customer service guidelines
  • Provided excellent customer services and ensured customers had a good and enjoyable experience throughout their stay at the establishment
  • Made suggestions based on customer preferences
  • Took and served food/drinks orders
  • Up-selled when appropriate
  • Arranged table settings
  • Kept tables clean and organized at all times
  • Delivered checks and processed transactions
  • Cooperated and communicated with all serving and kitchen staff to provide efficient service

Host

Balena
01.2013 - 06.2014
  • Managed reservations
  • Welcomed guests to the venue
  • Checked coats for corporate social events ranging from 50 to 100 guests
  • Escorted customers to assigned dining or bar areas
  • Catered to guests' needs and assisted those who required extra attention (e.g
  • Children, elderly)
  • Maintained a clean reception area

Education

High School -

Roberto Clemente
Chicago, IL
06.2008

Skills

  • Interpersonal skills
  • Ability to organize personal work priorities
  • Ability to work on a team or independently
  • Ability to multitask
  • Phone related skills
  • Technical skills
  • Exceptional attention to detail
  • Excellent time management
  • Written and oral communication skills

Timeline

Host

Kuma's Corner
04.2021 - 04.2024

Host

Balena
01.2013 - 06.2014

Server and Host

Pequods Pizza
12.2007 - 01.2022

High School -

Roberto Clemente

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Karen Soberanis