Karen Sopczak

Molex, LLC

08.2000 - Current

Worked with customer(s) to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers (inside and out) through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Mentored and guided employees to foster proper completion of assigned duties.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Helped meet changing demands by recommending improvements to business systems or procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Developed effective improvement plans in alignment with goals and specifications.
Collected, arranged, and input information into database system.
Generated reports detailing findings and recommendations.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Devised and implemented processes and procedures to streamline operations.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Established open and professional relationships with customers (inside and out) to achieve quick resolutions for various issues.

Summary