Karen Sousa Kalil
Attleboro,MA
Summary
- Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 40 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.
- Rational Lead Specialist with 10+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
- Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Lead Specialist
National Grid/RI Energy
09.2015 - Current
- Followed all company policies and procedures to deliver quality work.
- Trained Stakeholder Engagement Specialist - total of six employees and assist in their development.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset .
- Developed and managed relationships with key stakeholders and partners to drive growth.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collaborated with internal departments to align marketing campaigns for pipeline safety.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Monitored industry trends to adapt strategies accordingly.
- Develop and maintain records for audit purposes
- Representative for Public Awareness in audits
- Chair of NGA Public Awareness Committee
- State Representative for Rhode Island for MUST
- Provide guidance for damage prevention and advise on trends to bring damage hits down
- Align RP1162 and RP1173 while with National Grid.
- Worked with committees regarding development and implementation of RP1173
- Manage budget for Public Awareness
- Maintained current understanding of market conditions, compliance standards and best practices
- Program Manager for pipeline safety for for all regions, UNY, DNY, MA and RI for National Grid
- Audit preparations and representative for all regions - UNY, DNY, MA and RI for National Grid
- Interpreted clients' needs and introduced services to fit specific requirements
- Followed all company policies and procedures to deliver quality work
- Listened and responded to stakeholder group requests and tailor communications to those needs.
- Developed and implemented systems to track customer feedback and satisfaction
- Monitored industry trends to adapt strategies accordingly
- Evaluated stakeholder needs and feedback to drive product and service improvements
- Developed effective improvement plans in alignment with goals and specifications
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Created and managed project plans, timelines and budgets
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Developed and managed relationships with key clients and partners to drive growth
- Collaborated with internal departments to align marketing campaigns
Senior Analyst, Gas Work Methods and Standards
National Grid
09.2013 - 09.2015
- Program managed Public Awareness materials, distribution and audits until new position was created.
- Implemented templates and standards for all communications
- Provided executive team with summaries of changes on monthly basis of changes/edits made to policies and procedures
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Queried databases for information needed for report processing.
- Researched and adopted new technologies to add value to existing offerings.
- Performed budget analysis to control expenditures and predict future budget needs.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
Education
Bachelor of Science - Business Administration And Management
- Dean's List - every year - 4.0 average
Associate of Science - Economics
Executive Assistant And Executive Secretary
Certificate of Utility Leadership
Certificate Program For Business
Skills
- Validation Scripts
- Develop Tools
- Investigative Approach
- Functional Improvements
- Stakeholder Communications
- Regulatory Reporting Requirements
- Data and Analytics
- Business Operations Knowledge
- Write Reports
- Technical Understanding
- Work Organizing and Prioritizing
- Present Findings
- SWOT Analysis
- Valuation
- Report Preparation
- Presentation Development and Delivery
- Public Information Research
- Executive-Level Presentations
- Industry Trend Analysis
- Administration and Management
Timeline
Lead Specialist - National Grid/RI Energy
09.2015 - Current
Senior Analyst, Gas Work Methods and Standards - National Grid
09.2013 - 09.2015
Johnson And Wales - Bachelor of Science, Business Administration And Management
Community College of Rhode Island - Associate of Science, Economics
Katherine Gibbs College - , Executive Assistant And Executive Secretary
NGA Leadership School - , Certificate of Utility Leadership
NGA Mid-Manager Leadership School - , Certificate Program For Business
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