Karen Sparks
Tuskegee,AL
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through [Number] years of experience in office environments. History of improving processes and increasing team efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Janitorial Manager
J&J Lawn And Janitorial Services
05.2019 - Current
- Enhanced custodial team efficiency by implementing new cleaning processes and schedules.
- Reduced employee turnover through effective hiring, training, and performance management.
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Developed strong vendor relationships for cost-effective supply procurement and inventory management.
Office Coordinator
Tuskegee Federal Credit Union
07.2013 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Work Order Specialist
Sodexo USA
04.2010 - 06.2013
- Streamlined work order processes by implementing efficient tracking and reporting systems.
- Increased productivity with thorough organization and prioritization of work orders.
- Ensured timely completion of projects by closely monitoring progress and coordinating with team members.
- Reduced errors in work order processing through meticulous attention to detail and regular quality checks.
- Developed strong relationships with vendors, resulting in improved service delivery and reduced lead times.
- Maintained detailed records of work orders, enabling accurate tracking and analysis for continuous improvement efforts.
- Trained new employees on work order specialist responsibilities, ensuring consistent performance across the team.
Customer Service
Afni Call Center
03.2010 - 11.2012
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
- Maintained and updated customer service database.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Handled over 200 incoming calls daily while providing excellent customer service.
Customer Service
BellSouth Telecommunications
06.2008 - 08.2009
- Handled over 200 incoming calls daily while providing excellent customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
- Assisted and motivated associates to deliver excellent customer service daily.
- Delivered exceptional customer service and supported positive brand experience.
Education
No Degree - Business Administration And Management
South University
Savannah, GANo Degree - Computer And Information Systems Security
Southern Union State Community College
OpelikaHigh School Diploma -
Booker T. Washington High School
Tuskegee, AL05.1996
Skills
- Janitorial Process Improvement
- Work Scheduling
- Staff Management
- Record Keeping
- Report Reconciliation
- Correspondence Management
- Office Administration
- Project Coordination
- Mail Handling
- Administrative Support
- Customer Service
Timeline
Janitorial Manager
J&J Lawn And Janitorial Services
05.2019 - Current
Office Coordinator
Tuskegee Federal Credit Union
07.2013 - Current
Work Order Specialist
Sodexo USA
04.2010 - 06.2013
Customer Service
Afni Call Center
03.2010 - 11.2012
Customer Service
BellSouth Telecommunications
06.2008 - 08.2009
No Degree - Business Administration And Management
South University
No Degree - Computer And Information Systems Security
Southern Union State Community College
High School Diploma -
Booker T. Washington High School
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