Results-driven professional recognized for exceptional customer service and team-building skills. Demonstrated adaptability through effective team management and leadership, fostering a friendly and positive work environment. Exhibited strong work ethic and critical thinking abilities while mastering new skills and working efficiently without supervision.
Hi, I’m
Karen Spencer
Hammond,IN
Summary
Overview
19
years of professional experience
Work History
DonLevy LaboratoriesCrown Point, Indiana
Sample Administration Technician
08.2024 - Current
Job overview
- Conducted sample collection and preparation for laboratory analysis with precision.
- Documented results accurately in compliance with regulatory standards.
- Followed standard operating procedures to ensure laboratory protocol accuracy.
- Maintained quality control standards for consistent product reliability.
- Performed routine quality checks on samples to confirm compliance adherence.
- Prepared sample materials using precise techniques for accurate analysis.
- Assisted in adhering to safety protocols during sample handling.
- Recorded sample details accurately within laboratory information systems.
Universal Logistics SolutionsHammond, Indiana
Dock Clerk
11.2023 - 06.2024
Job overview
- Processed incoming and outgoing shipments, ensuring timely delivery and accuracy.
- Tracked shipments through various software systems for real-time visibility and status updates.
- Maintained accurate inventory records utilizing warehouse management systems.
- Communicated with drivers to enhance loading and unloading efficiency.
- Prepared bills of lading for each shipment, including all required information.
- Created detailed activity reports for management to evaluate dock operations and identify trends.
WalmartSchererville, Indiana
overnight stocker
03.2023 - 11.2023
Job overview
- Restocked inventory across store to maximize product availability for customers.
- Collaborated with team members to complete nightly stock assignments, enhancing workflow efficiency.
- Operated pallet jacks to facilitate effective stocking operations.
- Received and stocked merchandise promptly to maintain inventory levels.
- Removed products from boxes and arranged on shelves per merchandising guidelines.
- Organized merchandise on shelves for optimal presentation and accessibility.
- Maintained organized stock areas, improving visibility and accessibility of products.
- Trained new team members on stocking procedures and safety protocols.
Carl Buddig & CoSouth Holland, Illinois
Line Trainer
03.2021 - 04.2023
Job overview
- Trained new team members on operational procedures and equipment usage for compliance readiness.
- Implemented process improvements that boosted productivity on production lines.
- Monitored production processes to ensure compliance with specifications and timelines.
- Coordinated workflows among team members to optimize shift efficiency.
- Supervised production lines, ensuring adherence to safety regulations and quality standards.
- Conducted regular inspections of equipment to maintain operational functionality.
- Resolved production issues through effective communication with staff members.
- Developed strategies that fostered team success and encouraged independent thinking.
Wendys RestaurantMunster, Indiana
Restaurant Manager
02.2016 - 03.2021
Job overview
- Oversaw daily restaurant operations, ensuring high service quality and customer satisfaction.
- Trained and mentored staff to improve team performance and customer service skills.
- Supervised staff in food handling, safety protocols, and customer service techniques.
- Implemented health and safety standards to comply with regulations and protect customers.
- Resolved customer complaints promptly to enhance dining experiences and overall satisfaction.
- Managed inventory levels and ordered supplies, optimizing operational efficiency.
- Controlled food, beverage, and labor costs to maximize profits.
- Conducted weekly team meetings to address performance issues and provide constructive feedback.
Service HondaHammond, Indiana
Shipping and Receiving Manager
10.2007 - 10.2016
Job overview
- Managed shipping and receiving operations for leading motorcycle dealership.
- Oversaw accurate processing of incoming and outgoing orders to ensure timely fulfillment.
- Maintained inventory control to ensure optimal stock levels in warehouse.
- Coordinated logistics with carriers to achieve on-time deliveries and pickups.
- Implemented processes that streamlined receiving operations and reduced delays.
- Trained staff on safety protocols and best practices in shipping procedures.
- Resolved shipment-related issues promptly to maintain professionalism.
- Communicated supply chain updates with sales, marketing, and operations departments.
Education
Hammond High SchoolHammond, IN
University Overview
Skills
- Sample preparation and logistics
- Laboratory protocols
- Health and safety compliance
- Process improvement
- Report generation
- Attention to detail
- Time management
- Problem solving
- Written and interpersonal communication
- Staff training and development
- Customer service excellence
- Inventory management
- Team collaboration
- Performance monitoring
- Food service operations
- Shift management
- Warehouse organization
- Freight documentation accuracy
- Data entry proficiency
Timeline
Sample Administration Technician
DonLevy Laboratories
08.2024 - Current
Dock Clerk
Universal Logistics Solutions
11.2023 - 06.2024
overnight stocker
Walmart
03.2023 - 11.2023
Line Trainer
Carl Buddig & Co
03.2021 - 04.2023
Restaurant Manager
Wendys Restaurant
02.2016 - 03.2021
Shipping and Receiving Manager
Service Honda
10.2007 - 10.2016
Hammond High School