Karen Stallworth
Brundidge,AL
Summary
Knowledgeable Program Support Specialist known for proactive problem-solving. Maintains high levels of productivity in fast-paced environments. Strong recordkeeping abilities and expertise in Noble System Software. Analytical Program Support Assistant with 10+ years of experience. Known for partnering with supervisory staff to manage program data, create clear routes of communication and analyze data to present innovative solutions. Dedicated to assisting with clerical and technical duties. Seasoned administrative and customer service professional well-versed in researching account issues, documenting changes and processing payments. Bringing strong organizational and problem-solving skills developed over 20+ years of experience. Accurate, industrious and dependable with excellent communication skills and a positive nature. Proficient in data entry program operations and customer relations requirements. Report-savvy Program Support Assistant with successful track record of data collection and analysis leading to creation of timely and detailed reports crafted for management teams over 20+ years of experience. Additional skills include staff communications, technical assistance and clerical duties. Coordinated Program Support Assistant adept at providing administrative and logistical support for The Electronic Health Record Incentive Program for the State of Nevada, Minnesota, Texas, Virginia and Ohio projects, programs and initiatives. Organized and hardworking with 3 year background serving as Minnesota Housing Project Business Analysts Talented Program Specialist goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Program Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clerk
United States Postal Service, PSE
Montgomery, AL
10.2022 - Current
- Sorted and distributed incoming mail.
- Maintained records of outgoing mail items.
- Scanned documents into a digital format for archiving.
- Organized packages according to size and weight.
- Operated postage machines to affix stamps onto envelopes.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Inspected incoming packages for visible signs of damage prior to processing.
- Compiled reports detailing the number of pieces processed daily.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Retrieved undeliverable packages from post offices and returned them back to sender.
- Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Received, sorted and organized incoming letters and packages.
- Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and [Company].
- Placed letters in individual mail slots for internal staff pickup.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Routed all classes of mail in sequence of delivery along established route.
- Set goals and operating procedures that maximized employee effectiveness.
PROGRAM SPECIALIST
CGI Technologies
Troy, AL
06.2011 - 04.2022
- Worked alongside other professionals to outline and implement program plans and objectives
- Maintained regular communication between departments via email and phone calls to coordinate program logistics
- Established goals and created action plans to achieve goals
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries
- Determined customer needs and developed program initiatives according to preferences
- Entered data in Minnesota Housing database system and handled database maintenance
- Gathered and organized printed materials required for program participation
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
HAIRSTYLIST
Regis Hair Salon
Ozark, AL
01.2010 - 03.2018
- Educated customers on products to maximize benefits
- Processed payments, entering sales in register for prompt customer service
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Suggested treatments and styles to suit customer appearance and fashion choices
- Trimmed, cut and shaped hair and hairpieces based on customer preference
- Mixed pigments and used proper techniques to achieve desired color
- Recorded notes for future reference about customer preferences and services delivered
- Resolved guest complaints about service or style
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Determined appropriate hair treatments based on conditions and textures
- Completed wet styling, thermal styling, permanent waving and hair relaxing services
- Designed individualized plans to assist customers in healing damaged or dry hair
- Permed, relaxed and bleached hair for customers daily
- Distributed business cards outside of salon to generate new business
- Escorted guests to and from treatment rooms for specialty salon services
- Serviced high-profile clients with intricate coloring and highlighting techniques
- Completed in-home services for elderly clients unable to travel to salon.
DATA ENTRY SPECIALIST
Mo Money Taxes
Troy, AL
12.2008 - 03.2010
- Compiled data and reviewed information for accuracy prior to input
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Managed workflow scheduling, data entry and accuracy verification for large data projects
- Identified data entry errors and reported to necessary departments
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Scanned documents and saved in database to keep records of essential organizational information
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Organized, sorted and checked input data against original documents
- Reviewed completed work for compliance with regulations
- Verified accuracy of data before transcribing
- Located and corrected data entry errors and reported to management
- Sorted documents and maintained organized filing process
- Added documents to file records and created new records to support filing needs
- Executed data verification to detect errors
- Obtained scanned records and uploaded into database.
STORE MANAGER
Unicel
Troy, AL
06.2002 - 02.2008
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Approved regular payroll submissions for employees
- Supervised guests at front counter, answering questions regarding products
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates on product knowledge by using wide variety of training tools
- Rotated merchandise and displays to feature new products and promotions
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Protected store from loss or theft by setting and enforcing clear security policies
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Analyzed and interpreted store trends to facilitate planning
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels.
Education
No Degree - Human Services
Troy University
Cosmo -
Virginia College
High School Diploma -
Escambia County High School
Skills
- Implementing Client Care Plans
- Microsoft Access
- Customer Service
- Web Browser Software
- Data Entry Software
- Data Analysis
- Problem-Solving
- MonitoringProgram Evaluation and Improvements
- Microsoft Excel
- Maintaining Client Records
- Client Assistance Referrals
- Microsoft Office
- Microsoft Outlook
- Teamwork and Collaboration
- Critical Thinking
- Eligibility Requirements
- Active Listening
- Reading Comprehension
- Specialist Procedures
- Time Management
- Data Communications
- Preventive Maintenance
- Complex Problem-Solving
- Maintenance Requirements
- Community Resource Navigation
- Safety and Risk Assessments
- Systems Evaluation
- Operations Analysis
- Housing Navigation
- Writing
- Coordination
- Communication
- Speaking
- Inbound Phone Calls
- Document Retrieval
- Material Preparation
- Program Support
- Payment Collection
- Office Organization
- Clerical Support
- Team Goals
- Testing Protocols
- Status Updates
- Team Support
- Problem Resolution
- Client Meetings
- Customer Satisfaction
- Customer Care
- Service Quality
- Data Input
- Daily Logs
- Operations Management
Certification
Licensed Cosmotologists
Accomplishments
10+ years of on the job service.
Timeline
Clerk
United States Postal Service, PSE
10.2022 - Current
PROGRAM SPECIALIST
CGI Technologies
06.2011 - 04.2022
HAIRSTYLIST
Regis Hair Salon
01.2010 - 03.2018
DATA ENTRY SPECIALIST
Mo Money Taxes
12.2008 - 03.2010
STORE MANAGER
Unicel
06.2002 - 02.2008
No Degree - Human Services
Troy University
Cosmo -
Virginia College
High School Diploma -
Escambia County High School
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