Shaun Murphy
Los Angeles,Ca
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Supervisor
United States Postal ServiceUnited States Postal Service
09.2016 - 03.2021
- Achieved results by working with staff to meet established targets.
- Devised and implemented processes and procedures to streamline operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Generated reports detailing findings and recommendations.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
Night Manager
Green Guard Services
05.2021 - 01.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Assessed and adjusted staffing levels to meet operational demands.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Drain Technician
La Hydro Jet
05.2022 - 01.2023
- Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma -
Joppatowne High School
Joppa, MD06.2011
Skills
- Business Planning
- Business Administration
- Financial Management
- Contract Management
- Priority Management
- Supervising Employees
- Staff Discipline
- Safe Work Methods
- Processes and Procedures
- Training and Development
- Policy Enforcement
- Performance Tracking and Evaluations
- Driver Routing
- Operational Efficiency and Safety
Timeline
Drain Technician
La Hydro Jet
05.2022 - 01.2023
Night Manager
Green Guard Services
05.2021 - 01.2022
Supervisor
United States Postal ServiceUnited States Postal Service
09.2016 - 03.2021
Diploma -
Joppatowne High School
Similar Profiles
Stacy CrawfordStacy Crawford
Manager, EEO Dispute Resolution (Area) at United States Postal ServiceManager, EEO Dispute Resolution (Area) at United States Postal Service
Rhianna KiffRhianna Kiff
Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS
LeAnn LewisLeAnn Lewis
CCA at United States Postal Service, USPSCCA at United States Postal Service, USPS