Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Shaun Murphy

Shaun Murphy

Los Angeles,Ca

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Supervisor

United States Postal ServiceUnited States Postal Service
09.2016 - 03.2021
  • Achieved results by working with staff to meet established targets.
  • Devised and implemented processes and procedures to streamline operations.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Generated reports detailing findings and recommendations.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Boosted team performance by developing customer service training materials and conducting service training.

Night Manager

Green Guard Services
05.2021 - 01.2022
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Drain Technician

La Hydro Jet
05.2022 - 01.2023
  • Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
  • Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Education

Diploma -

Joppatowne High School
Joppa, MD
06.2011

Skills

  • Business Planning
  • Business Administration
  • Financial Management
  • Contract Management
  • Priority Management
  • Supervising Employees
  • Staff Discipline
  • Safe Work Methods
  • Processes and Procedures
  • Training and Development
  • Policy Enforcement
  • Performance Tracking and Evaluations
  • Driver Routing
  • Operational Efficiency and Safety

Timeline

Drain Technician

La Hydro Jet
05.2022 - 01.2023

Night Manager

Green Guard Services
05.2021 - 01.2022

Supervisor

United States Postal ServiceUnited States Postal Service
09.2016 - 03.2021

Diploma -

Joppatowne High School
Shaun Murphy