Shaun Murphy
Los Angeles,Ca
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Supervisor
United States Postal ServiceUnited States Postal Service
09.2016 - 03.2021
- Achieved results by working with staff to meet established targets.
- Devised and implemented processes and procedures to streamline operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Generated reports detailing findings and recommendations.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
Night Manager
Green Guard Services
05.2021 - 01.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Assessed and adjusted staffing levels to meet operational demands.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Drain Technician
La Hydro Jet
05.2022 - 01.2023
- Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma -
Joppatowne High School
Joppa, MD06.2011
Skills
- Business Planning
- Business Administration
- Financial Management
- Contract Management
- Priority Management
- Supervising Employees
- Staff Discipline
- Safe Work Methods
- Processes and Procedures
- Training and Development
- Policy Enforcement
- Performance Tracking and Evaluations
- Driver Routing
- Operational Efficiency and Safety
Timeline
Drain Technician
La Hydro Jet
05.2022 - 01.2023
Night Manager
Green Guard Services
05.2021 - 01.2022
Supervisor
United States Postal ServiceUnited States Postal Service
09.2016 - 03.2021
Diploma -
Joppatowne High School
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