Karen Stanford

• Planograms
• Replenish of store
• Producing ITC tickets
• Producing Pick tickets
• Organization of new store
• Assisted unloading of truck
• Organized totes and other boxes according to location
• Organized freight in warehouse according to size and weight requirements.
• Assisted in training new warehouse employees.
• Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
• Collaborated with other departments on projects related to freight handling activities.

Probe to identify the need of the customer based on case situation. for child support snap and fraud

Provide status updates to customers.

• Maintained and recorded customer information in database.
• Resolved customer complaints by escalating calls to proper department.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Maintained database by entering new and updated customer and account information.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
• Followed data program techniques and procedures to maintain data entry requirements.

• Support
• Documented customer correspondence in CRM to track requests, problems and solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Audited customer account information to identify issues and develop solutions.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.

• Receiving in of products daily labeling items for correct storage or multiple inbound and outbound freight
• Auditing of Products to verify that its labeled correctly making sure there are no receiving errors.Working in exceptions perform daily duties with correcting daily mistakes by receiving or vendor error if possible to correct daily performance with communication to vendors ,supervisors and warehouse opps are necessary, via email and skype.

• Transportation scheduling, Conduct an accurate picking and packing assessment to ease work flow, Produce and manifest shipping labels to maintain accurate delivery to customers,Prepare products to be received or shipped from warehouse or and departments,Correspond with internal and external customers to provide information regarding receiving and shipping data or issue arrange ,Match actual products to associated documentations and resolve any discrepancies,Serve as lead scanner sorter, picker and packer