Summary
Overview
Work History
Education
Skills
Certification
Employee of the Year at Boeing
Timeline
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Karen Stephens

Trinity

Summary

Dynamic professional with a diverse background in emergency services and office management, notably at Boeing Aerospace/NASA. Proven expertise in client support and strategic decision-making, enhancing operational efficiency. Recognized for delivering exceptional service and resolving conflicts effectively, while maintaining meticulous records and optimizing logistics for successful outcomes.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Firefighter

980 North VFD
10.2023 - Current
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.

Office Manager

Cabins and More of Texas
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and contracts.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, in person or email correspondence.
  • Maintained accurate financial records by reconciling sales, payable/receivable transactions regularly to ensure balanced budgets.


Shop Owner and Teacher

Arbor House Courtyard Studio
04.2010 - 08.2018
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.

Sub System Logistics Engineer

Boeing Aerospace/NASA
06.1992 - 04.2007
  • Collaborated with cross-functional teams to ensure timely delivery of products, safety and materials.
  • Conducted regular bench reviews with the flight crew (astronauts) ensuring consistent hardware safety, nomenclatures and logistics of hardware flying.
  • Performed root cause analyses for recurring issues in the hardware for flight, implementing corrective actions to prevent future occurrences.
  • Implemented warehouse logistic systems on hardware for flight.
  • Analyzed data to optimize storage layouts, increasing shuttle space utilization.

EMT

West Houston Hospital
01.1991 - 04.1992
  • Evaluated patient vital signs and status to determine care needed as the ER's Triage.
  • Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
  • Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the ER.

Education

Aerospace - Aerospace

College of The Mainland
Houston, Texas
01-1996

EMT - Emergency Medical Technician - Medical

Houston Community College
Houston, Texas
02-1992

High School Diploma -

Waltrip High School
Houston, Texas
05-1980

Skills

  • Client support
  • Office operations oversight
  • Effective organization
  • Office management
  • Client relationship management
  • Appointment management
  • Proficient in computer applications
  • Expertise in Microsoft Office applications
  • Strategic decision-making
  • Effective problem resolution
  • Conflict resolution expertise

Certification

CPR

Stop the bleed


Employee of the Year at Boeing

Boeing of the the year award is given by  nominations by your management and co-workers.  We had a flight with many electrical issues "NODE II" .  I flew out to review the hardware issues and find a solution along with repairing relations between the crew and Boeing. 

Timeline

Firefighter

980 North VFD
10.2023 - Current

Office Manager

Cabins and More of Texas
02.2021 - Current

Shop Owner and Teacher

Arbor House Courtyard Studio
04.2010 - 08.2018

Sub System Logistics Engineer

Boeing Aerospace/NASA
06.1992 - 04.2007

EMT

West Houston Hospital
01.1991 - 04.1992

Aerospace - Aerospace

College of The Mainland

EMT - Emergency Medical Technician - Medical

Houston Community College

High School Diploma -

Waltrip High School

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