Karen St. Hilaire

• Responsible for proper administration and organization of resident medications for 150+ bed transitional/sober housing.
• Worked with pharmacies and went above and beyond to make sure residents received their medication as quickly as possible.
• Provided a space where residents could talk and be heard. Provided support as a member of the recovery family.
• Collaborated with management and technicians to maintain patient-focused, engaging and compassionate environment.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Obtained client vitals, medical history, medication information, symptoms and allergies.
• Contacted pharmacies regarding medication refills and questions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Performed Care Coordination duties which primarily included check-in, check-out, and answering phones.
• Updated patient information, scanned documents and cards, and performed assigned data entry.
• Reviewed physician, nursing, and ultrasound calendars and scheduled patient appointments by telephone and in-person.
• Floated to several locations, so flexibility was a must.

Center For Recovery

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens, such as urine drug screens and breathalyzer testing.
• Collected and documented patient medical information such as blood pressure and weight.
• Answered phones and troubleshooted computers as well as virtual interactions (e.g. Zoom, Facetime)
• Verified patient demographics, collected payments, composed and sent correspondence.

Pivot Crisis Center

• Maintained the medication room of a 16-bed mental health crisis center.
• Administered and dispensed client medications according to policy and procedures.
• Performed daily medication counts and reconciliations and performed associated data entry.
• Collaborated with management and clinical staff to maintain patient-focused, engaging and compassionate environment.
• Processed crisis intake referral calls, resident intakes, associated paperwork, provided the first impression of the program upon admission.

• Assisted patients with dressing, grooming, and feeding needs, reducing the daily burden on family members.
• Provided mobility assistance such as walking and transitioning between surfaces by providing necessary support.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Zeeland Family Medicine, 2013-2018

Holland Community Health Center, 2011-2013

Century Lane Pediatrics, 2010-2011

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as health history, medications, blood pressure, and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Provided medications, immunizations, or other procedures as requested.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure, weight, client medical history, medication information, symptoms, and allergies.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Supported duties for diagnostic and technical treatment or procedures, such as setting up the treatment room per provider instruction.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Helped post-op oncology patients effectively manage routine bathing, grooming and other hygiene.
• Answered call lights and supported patient comfort and safety by adjusting bed rails, equipment, linen, and pillows as desired.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds. Emptied drains, wound vacs, and catheter bags as instructed.
• Documented care actions by completing records and logs in medical software system.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Obtained client medical history, medication information, vitals, symptoms, and allergies, and documented appropriately.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Scheduled appointments, registered patients, gathered forms, and copied insurance cards to aid the billing department.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
• Obtained blood specimens by performing venipunctures and finger sticks 20-100 times per day.
• Monitored patients for reactions and verified sample quality.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.