Karen Strachan

** Utilized strategic management skills to address multiple distressed situations across the company. Oversaw operations, sales, and marketing efforts to drive recovery and growth. Directed food service initiatives to enhance efficiency and customer satisfaction. Managed maintenance and housekeeping functions to ensure compliance with standards.

• Educated community members on products, services, and initiatives.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Improved NOI through rent growth and expense management.
• Compiled and conveyed operational and financial data to regional manager.
• Managed day-to-day activities involving tenants, and property management.

• Handled multiple simultaneous deployment projects against strict deadlines while remaining calm.
• Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
• Logged all incoming calls, incidents, and other pertinent information into the database.
• Researched vehicular registration, driving records and warrant information to support officers with traffic stops.

• Communicated well and used strong interpersonal skills to establish and maintain positive relationships with guests and employees.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Monitored sales trends to ensure optimal product availability and presentation.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.