Melinda Mathews
Elyria
Summary
Adept at driving operational excellence, I leveraged vendor relationships and analytical skills at First Advantage to enhance performance and secure cost reductions. Skilled in process improvement and team building, my strategic approach ensured compliance and optimized efficiencies across departments. My background underscores a commitment to quality and impactful vendor management.
Overview
18
18
years of professional experience
Work History
Senior Criminal Vendor Manager – Strategic Operations
First Advantage
Elyria
02.2015 - Current
- Fostered partnerships with a network of 40+ vendors to drive enhanced operational performance.
- Monitored and maintained vendor performance within defined SLAs.
- Optimized team efficiencies by identifying process improvements.
- Supported upper management with in-depth knowledge of specific vendor jurisdictions and procedural nuances.
- Ensured availability of necessary resources to achieve timely deliveries in high-demand periods.
- Sourced alternative vendor options through Global Procurement.
- Collaborated with Global Procurement for vendor onboarding.
- Secured cost reductions through competitive bidding.
- Audit billing documents for approval readiness.
- Facilitated seamless integration between platforms by managing application program interfaces for external resources and vendors.
- Identified and fixed API issues; engaged IT support if needed.
- Evaluated shifting dynamics in markets.
- Organized and maintained documents, files and records.
- Pitched in to help with office tasks during busy periods and staff absences.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Conducted periodic reviews of supplier agreements to ensure accuracy of information and compliance with regulations.
- Analyzed vendor performance metrics to identify areas for improvement and increase operational efficiency.
Online Investigator/Public Records Specialist
First Advantage
Independence
10.2011 - Current
- Facilitated learning sessions for recent hires on conducting criminal background investigations online.
- Processed, analyzed, and evaluated collected data thoroughly and accurately.
- Applied Fair Credit Reporting Act for applicant eligibility determination based on state restrictions.
State Tested Nursing Assistant
Rae-Ann Westlake Skilled Nursing and Rehabilitation
01.2007 - 01.2011
- Provide daily resident care in accordance with state guidelines and requirements
- Supervise multiple residents at once and provide any help they require
- Train new state tested nursing assistants in accordance with company and state regulations
Education
Bachelor of Science - Criminal Justice
Remington College – Online
06-2013
Associates of Science - Criminal Justice
Remington College – Cleveland West Campus
North Olmsted04-2012
State Tested Nursing Assistant -
01.2011
Skills
- Customer service
- Vendor relationships
- Pricing strategies
- Budget management
- Account collections
- Accounts payable
- Accounts receivable
- Operations management
- Microsoft Office
- Cost analysis
- Vendor performance management
- Relationship management
- Vendor negotiations
- Process improvement
- Analytical skills
- Records and database management
- Multitasking Abilities
- Supply management
- Microsoft office
- Team building
- Bookkeeping
- Teamwork
- Administrative background
- Quality assurance
- Task prioritization
References
Available upon Request
Affiliations
- President of the Lorain County Community Action Agency's Policy Council for 2023-2024.
- Vice President of the Lorain County Community Action Agency's Policy for 2022-2023.
- Member of LCAAA's Board of Directors, 2023-2024.
- Coach my son's soccer team fall 2024.
References
References available upon request.
Timeline
Senior Criminal Vendor Manager – Strategic Operations
First Advantage
02.2015 - Current
Online Investigator/Public Records Specialist
First Advantage
10.2011 - Current
State Tested Nursing Assistant
Rae-Ann Westlake Skilled Nursing and Rehabilitation
01.2007 - 01.2011
Bachelor of Science - Criminal Justice
Remington College – Online
Associates of Science - Criminal Justice
Remington College – Cleveland West Campus