Karen Sutton
Cortland,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Waitress
village taqueria and grill
Dryden, NY
03.2022 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
Patient Care
Guthrie
Cortland , NY
06.2021 - 03.2022
- Assisted medical staff with patient care and documentation of treatments.
- Communicated effectively with healthcare team members involved in patient care.
- Documented patient care activities, treatments, and medications.
- Documented patient care services by charting in designated areas.
- Managed time efficiently while providing quality patient care.
- Participated in staff meetings related to patient care activities.
- Provided patient care, comfort and support during procedures.
- Generated reports summarizing patient care activities or other data.
Customer Service Representative
Ulta
Ithaca , NY
10.2019 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Arts - Psychology
Sunny Cortland
22 Graham Ave 02-2022
Skills
- Order Accuracy
- Safe Food Handling
- Customer Service
- Multitask
- Fast learner
- Bilingual
- Able to work independently
- Willing to learn new skills
- Bartending
Languages
English
Native/ Bilingual
References; Carolina Duenas
References available upon request.
Timeline
Waitress
village taqueria and grill
03.2022 - Current
Patient Care
Guthrie
06.2021 - 03.2022
Customer Service Representative
Ulta
10.2019 - 03.2021
Bachelor of Arts - Psychology
Sunny Cortland
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