Karen Taylor
Greenwood,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
43
43
years of professional experience
Work History
Middle Market Customer Service Associate
Bank One/Bank One/JPMorgan Chase Chase
Indianapolis, IN
05.2006 - 12.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
General Clerk
Indiana National Bank
Indianapolis, IN
05.1977 - 12.2019
Large Corporate Cash Management Support
NBD Bank
Indianapolis, IN
04.1996 - 03.2006
- Developed training materials on cash management processes for staff members at various levels of the organization.
- Maintained relationships with banking partners, negotiated terms, and monitored bank performance.
Trainer
Indiana National Bank
Indianapolis, IN
04.1986 - 03.1993
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
Retail Customer Service Associate
Indiana National Bank
Indianapolis, IN
03.1980 - 03.1985
- Maintained high levels of customer service satisfaction.
- Greeted customers in a friendly and professional manner.
- Handled customer inquiries, complaints courteously.
Education
Some College (No Degree) - General Studies
IUPUI
Indianapolis, INSkills
- Team Collaboration
- Customer Support
- Inbound and Outbound Calling
Timeline
Middle Market Customer Service Associate
Bank One/Bank One/JPMorgan Chase Chase
05.2006 - 12.2019
Large Corporate Cash Management Support
NBD Bank
04.1996 - 03.2006
Trainer
Indiana National Bank
04.1986 - 03.1993
Retail Customer Service Associate
Indiana National Bank
03.1980 - 03.1985
General Clerk
Indiana National Bank
05.1977 - 12.2019
Some College (No Degree) - General Studies
IUPUI
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