KAREN T. GOMEZ
Hialeah
Summary
Systematic and detail-oriented individual with knowledge of marketing and sales, and an associate degree in psychology from Miami-Dade North Campus. Two years of experience with Microsoft Word and Excel. Friendly and client-focused individual with excellent service skills. Easily adapts to learning new skills and is dedicated to striving for excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Vogue Title LLc
Miami Lakes
12.2024 - 06.2025
- Greeting and Welcoming: Warmly welcoming visitors, clients, and staff, and directing them to the appropriate person or department.
- Answering and Routing Calls: Professionally answering, screening, and forwarding incoming phone calls.
- Mail and Deliveries: Receiving, sorting, and distributing daily mail, packages, and deliveries. Preparing outgoing mail and coordinating courier pickups.
- Data Entry and Filing: Performing data entry tasks, maintaining organized filing systems (both physical and digital), and keeping records updated.
- Office Supplies: Monitoring office supplies, managing inventory, and ordering replacements as needed.
- Communication Skills: Exceptional verbal and written communication skills for interacting with a diverse range of people professionally and clearly.
- Customer Service: Positive, friendly, and helpful attitude with a commitment to providing excellent customer service.
- Multitasking Skills: Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain strong organization and attention to detail.
- Proficiency in Office Software: Competent in using Microsoft Office Suite (Word, Excel, Outlook) and other relevant office equipment (printers, fax machines).
- Resourcefulness and Proactiveness: Ability to think critically, solve problems, and take initiative when issues arise.
- Time Management: Efficiently managing time to ensure tasks are completed promptly.
- Managed incoming calls and directed inquiries to appropriate departments.
Customer Service Associate
Wallgreens
Hialeah
09.2024 - 11.2024
- Cash register
- Cash handling
- Great customer service
- Facing products routinely
- Cleaning and taking out trash at closing time
Office Assistant
FT International
Miami
02.2022 - 04.2024
- Maintained an organized and professional business office environment.
- Managed paperwork and prepared copies as needed.
- Answered client calls regarding inventory or any corporation concerns.
- Worked effectively with the team and our valued clients.
- Worked alongside printers, computers, and cameras in my position.
- Provided daily updates on monthly sales to the team and management.
- Bilingual - Communicated in English and Spanish to bridge the language barrier between.
- Picked up the mail and signed documents as needed.
Sales
Island Queen
Miami
01.2021 - 12.2021
- Responsible for maintaining a clean and organized work area to attract customers.
- Achieved and excelled the amount of sales listed for the day.
- Provided comprehensive information to customers about Miami’s popular areas.
- Accompanied customers to the boat and offered assistance to enhance their experience.
- Motivated the team and maintained a positive attitude.
- Provided details and feedback to supervisors regarding potential areas for improvement.
- Learned to use Microsoft Office and troubleshoot computer issues.
- Developed lasting friendships with trading companies and maintained positive management relations.
Cashier
McDonalds
Miami
03.2019 - 09.2019
- Took orders promptly and provided excellent customer service to customers.
- Worked extremely well under pressure.
- Assisted the team in completing other tasks.
- Successfully ensured customer satisfaction.
- Handled cash and managed the cash register during shifts.
Education
Associate of Science - Psychology
Miami Dade College
Miami, Florida05.2023
Skills
- Greeting visitors
- Data entry
- Inventory management
- Customer service
- Effective communication
- Problem solving
- Microsoft Office
- Bilingual communication
- Attention to detail
- Multitasking
- Team collaboration
- Multi-line telephone operation
- Mail handling
- Document management
- Multi-line telephone skills
- Positive and professional
- Security
- Greeting and seating clients
- Calendar management
- Multitasking and prioritization
- Professional demeanor
- Office administration
- Reception desk management
- Verbal and written communication
Timeline
Receptionist
Vogue Title LLc
12.2024 - 06.2025
Customer Service Associate
Wallgreens
09.2024 - 11.2024
Office Assistant
FT International
02.2022 - 04.2024
Sales
Island Queen
01.2021 - 12.2021
Cashier
McDonalds
03.2019 - 09.2019
Associate of Science - Psychology
Miami Dade College