Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Karen Toliver

East Orange ,NJ

Overview

17
17
years of professional experience

Work History

Online Personal Shopper Supervisor

ShopRite
09.2007 - Current
  • Greet all Customers and provide them with prompt, courteous service and assistance
  • Accurately identify products from various departments
  • Accurately download customer's orders, process orders, pick goods to properly bag Customer's orders safely and efficiently to be delivered or picked up
  • Accurately collect proper payment, provide proper change, and process all forms of payments (i.e
  • Cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.)
  • Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Handled incoming and outgoing phone calls to assist clients with their shopping needs.

Education

Medical Assistant

National Career Institute
East Orange, NJ

High School Diploma -

Orange High School
Orange, NJ
01.1997

Skills

  • Customer Care
  • Customer Service
  • Call Center
  • Customer Support

Additional Information

I took a child psychology class and I also volunteered often at my children's preschool., Yes

Timeline

Online Personal Shopper Supervisor

ShopRite
09.2007 - Current

High School Diploma -

Orange High School

Medical Assistant

National Career Institute

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Karen Toliver