Karen Toliver
East Orange ,NJ
Overview
17
17
years of professional experience
Work History
Online Personal Shopper Supervisor
ShopRite
West Caldwell, NJ
09.2007 - Current
- Greet all Customers and provide them with prompt, courteous service and assistance
- Accurately identify products from various departments
- Accurately download customer's orders, process orders, pick goods to properly bag Customer's orders safely and efficiently to be delivered or picked up
- Accurately collect proper payment, provide proper change, and process all forms of payments (i.e
- Cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.)
- Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Handled incoming and outgoing phone calls to assist clients with their shopping needs.
Education
Medical Assistant
National Career Institute
East Orange, NJHigh School Diploma -
Orange High School
Orange, NJ01.1997
Skills
- Customer Care
- Customer Service
- Call Center
- Customer Support
Additional Information
I took a child psychology class and I also volunteered often at my children's preschool., Yes
Timeline
Online Personal Shopper Supervisor
ShopRite
09.2007 - Current
High School Diploma -
Orange High School
Medical Assistant
National Career Institute