Karen Toro
Fontana,CA
Summary
Performance-driven Technical Specialist enthusiastic about improving business standards and optimizing resources. Eager to leverage five years of field experience in new position with room for advancement.
Overview
7
7
years of professional experience
Work History
Technical Specialist
Apple
03.2022 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Specialist
Apple Inc.
11.2019 - 03.2022
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Followed all company policies and procedures to deliver quality work.
- Boosted retail sales through effective product demonstrations and educating clients on product features.
Customer Service Representative
SoCal Auto Auction and Transportation
01.2018 - 09.2019
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA08.2023
Skills
- Technical support knowledge
- Business Intelligence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Specialist
Apple
03.2022 - Current
Specialist
Apple Inc.
11.2019 - 03.2022
Customer Service Representative
SoCal Auto Auction and Transportation
01.2018 - 09.2019
Bachelor of Arts - Psychology
California Baptist University
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