Karen Touzalin
Denver,CO
Summary
Customer Service Representative with background in Problem Solving. Logistics. and General office duties for medical facilities. Personable and dedicated Customer Service Representative with extensive experience in Medical industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate. enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Member Services Specialist
Everside/Marathon Health
Denver, CO
07.2021 - 03.2025
- Registered Members into our healthcare system
- Scheduled patients for appointments
- Helped patients with registering and managing their patient portal
- Building Rapport with our members
- Assisting with answering billing questions and research
- Responded quickly and efficiently to emails sent by current or prospective members regarding their account status or service needs.
- Updated databases with new and modified customer data.
- Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
Customer Relations Representative
Unipath Laboratory
Denver, CO
09.2019 - 03.2021
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Answered 40+ inbound and Outbound calls per day and directed to designated individuals or departments.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Problem Solving, calling clients for information.
- Logging information into computer, data reports, reviewing and updating patient files, some billing information, trouble shooting for Several Departments.
- Good phone rapport with most of our Clients.
Client Services Representative
Metropolitan Pathologists PC
Lakewood, CO
02.2001 - 08.2019
- Managed and updated physical and digital client account information to keep records accurate and current.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Communicated information to customers about product quality, value and style.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
High School Diploma -
Northglenn Senior High School
Northglenn, CO05.1979
Some College (No Degree) - General Studies
Fort Lewis College
Durango, COSome College (No Degree) - General Studies
Front Range Community CollegeSome College
Westminster, COSkills
- Cytology processing
- Staining Slides
- General Office Skills
- Running T2 &T3
- Cover Slipping Slides
- Billing
- Customer Relations
- Logistics
- Problem resolution
- Phone Rapport
- Reporting
- Trouble Shooting
- Inbound and outbound calling
- High-energy attitude
- Microsoft Office expertise
- Quality control
- Office equipment proficiency
- Medical regulations knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveLanguages
English
Native language
Interests
Reading
Camping
Animals
Crafting
Timeline
Member Services Specialist
Everside/Marathon Health
07.2021 - 03.2025
Customer Relations Representative
Unipath Laboratory
09.2019 - 03.2021
Client Services Representative
Metropolitan Pathologists PC
02.2001 - 08.2019
High School Diploma -
Northglenn Senior High School
Some College (No Degree) - General Studies
Fort Lewis College
Some College (No Degree) - General Studies
Front Range Community CollegeSome College
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