Yileiska Sierra Salcedo
Bridgeport,CT
Summary
Dedicated and dependable professional with a strong work ethic, excellent communication skills, and the ability to work effectively both independently and as part of a team. Adaptable and quick to learn, with a positive attitude and a strong commitment to meeting goals and providing high-quality results. Known for being organized, responsible, and willing to take on new challenges. Seeking an opportunity to contribute my skills, grow professionally, and make a meaningful impact within a supportive and successful organization.
Overview
1
1
Language
6
6
years of professional experience
Work History
Cytology Prep Technician
Northwell Danbury hospital
Danbury, CT
05.2025 - 01.2026
- Prepared and processed cytology samples for laboratory analysis.
- Prepared specimens for analysis by centrifuging, staining, mounting and drying of slides prior to review by pathologists.
- Conducted daily quality control checks on microscope slides, reagents and supplies used for cytology preps.
- Maintained laboratory equipment to ensure proper functionality and reliability.
- Processed specimens received from outside sources using established laboratory protocols while adhering to safety standards.
Call Center Agent
Optimus Health Care
Bridgeport, CT
09.2023 - 10.2024
- Handled inbound customer inquiries regarding healthcare services and insurance options.
- Assisted patients in scheduling appointments and managing their medical records.
- Provided detailed information about Optimus Health Care programs and services to clients.
- Documented customer interactions accurately in the call center system for record-keeping.
- Resolved customer complaints with empathy while adhering to company protocols.
- Collaborated with team members to improve response times and service quality.
- Maintained up-to-date knowledge of healthcare policies relevant to customer inquiries.
- Developed strong relationships with customers through effective communication skills.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Dental Receptionist
Bridgeport dental partners
Bridgeport, CT
06.2020 - 11.2021
- Managed patient appointments using dental scheduling software.
- Welcomed patients and ensured smooth check-in processes.
- Collected patient information and verified insurance details accurately.
- Assisted in processing payments and managing billing inquiries.
- Handled patient inquiries with professionalism and empathy.
- Collaborated with team to improve front desk operations efficiently.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Education
Job Connection Center
Yauco, PRSkills
- Cytology processing
- Specimen processing
- Specimen analysis
- Specimen evaluation
- Quality control
- Laboratory documentation
- Data evaluation
- Time management
- E-commerce
- Call documentation skills
- Call control skills
- Inbound phone call management
- Communication skills
- Interpersonal skills
- Professional demeanor
- Professional phone voice
- Team collaboration
- Attention to detail
- Cytology processing
- Quality control
- Specimen evaluation
- Specimen processing
- Patient scheduling
- Dental software
- Billing administration
- Insurance verification
- Customer inquiries
- Healthcare regulations
- Patient management
- Call center operations
- Record keeping
- Effective communication
- Problem solving
- Patient documentation
- Billing procedures
Languages
Spanish
Full Professional
Timeline
Cytology Prep Technician
Northwell Danbury hospital
05.2025 - 01.2026
Call Center Agent
Optimus Health Care
09.2023 - 10.2024
Dental Receptionist
Bridgeport dental partners
06.2020 - 11.2021
Job Connection Center