Karen Towles
Dover,DE
Overview
10
10
years of professional experience
Work History
Client Services Technical Support Specialist
Availity
07.2023 - 05.2024
- Acted as the first point of contact for customers and played a critical role daily by educating users on the features and benefits of Availity's products and resolved issues in a timely and effective manner
- Troubleshoot failed X12 transactions
- Assist customers with login issues/password resets
- Submit claims, check claims status
- Explaining the services Availity provides
- Document the interaction with callers via Salesforce
- Researching new issues with the Availity portal/Tracking known issues with the Availity portal
- Simplify provider transactions
Bus Attendant
Harford County Public Schools
08.2016 - 05.2022
- Loading and unloading special needs and/or behavioral children onto school bus
- Attending to children while transporting them to and from school
- Worked in a virtual learning center during times of COVID-19 restrictions
Retail Associate
Best Buy
10.2014 - 04.2016
- Assisted customers with finding products
- Assisted customers with any questions related to products
- Weekly conducted merchandise audits
Education
High School Diploma -
Penn Foster Group
Scranton, PA05.2013
Skills
- Customer Service
- Inventory Management
- Store Maintenance
- Customer Engagement
- Visual Display Arrangement
Websites
Timeline
Client Services Technical Support Specialist
Availity
07.2023 - 05.2024
Bus Attendant
Harford County Public Schools
08.2016 - 05.2022
Retail Associate
Best Buy
10.2014 - 04.2016
High School Diploma -
Penn Foster Group
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