Overview

Work History

Education

Skills

Websites

Timeline

Karen Towles

Dover,DE

Overview

10

10

years of professional experience

Work History

Client Services Technical Support Specialist

Availity

07.2023 - 05.2024

Acted as the first point of contact for customers and played a critical role daily by educating users on the features and benefits of Availity's products and resolved issues in a timely and effective manner
Troubleshoot failed X12 transactions
Assist customers with login issues/password resets
Submit claims, check claims status
Explaining the services Availity provides
Document the interaction with callers via Salesforce
Researching new issues with the Availity portal/Tracking known issues with the Availity portal
Simplify provider transactions

Bus Attendant

Harford County Public Schools

08.2016 - 05.2022

Loading and unloading special needs and/or behavioral children onto school bus
Attending to children while transporting them to and from school
Worked in a virtual learning center during times of COVID-19 restrictions

Retail Associate

Best Buy

10.2014 - 04.2016

Assisted customers with finding products
Assisted customers with any questions related to products
Weekly conducted merchandise audits

Education

High School Diploma -

Penn Foster Group

Scranton, PA

05.2013

Skills

Customer Service
Inventory Management
Store Maintenance

Customer Engagement
Visual Display Arrangement

Websites

www.linkedin.com/in/karen-towles

Timeline

Client Services Technical Support Specialist

Availity

07.2023 - 05.2024

Bus Attendant

Harford County Public Schools

08.2016 - 05.2022

Retail Associate

Best Buy

10.2014 - 04.2016

High School Diploma -

Penn Foster Group