Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARK BAUTISTA

DALY CITY,CA

Summary

I am a payment systems service professional with over 20 years of experience with an extensive background in Global client and customer technical support involving EFT, bankcard systems, and network operations. Given my proven record of work performance and experience, I would like to be considered for a position in your company. I pride myself on being a results oriented, hands-on individual with progressive client testing and payment service implementation and testing experience. My work ethics strongly emphasize teamwork and the principles of payment service and payment gateway processing. I left my previous position to be a caregiver for a family member experiencing cardio myopathy since 2010. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

10
10
years of professional experience

Work History

Senior Technical Support Analyst - Global Client Testing Services

Visa Inc.
01.2000 - 01.2010
  • Responsible for providing the highest quality testing support for VCMS VIP Online, (VIP Auth and Full Authorization), BASE II Clearing and Settlement, VMG, Open File Delivery, VROL and other products and services for new and existing Visa Inc
  • Client Endpoints Globally
  • Provide guidance and direction as a subject matter expert to new and seasoned internal GCTS analysts on all products and services supported by GCTS as well as non-routine, complex processes and change requests assigned to the Team
  • Assess operational opportunities to increase service quality or efficiency and representing customer systems and operational requirements to other internal and external Client organizations
  • Perform network system diagnostics via Visa Offboard, Network Trace facility, Connect Direct as well as thorough transaction research and analysis of VIP ISO Message Formatting, Base II Interchange Formatting, in order to support client testing in the VCMS Online and Offline testing environment
  • Fully support new and existing Client network infrastructure projects and also new and existing client implementation and certification
  • Ensure customer issues and concerns are managed and escalated appropriately, briefing management and peers while demonstrating consistent ownership to resolution.
  • Established strong relationships with key stakeholders by delivering exceptional service during critical system outages or other high-impact incidents.

Education

Visa Online

Skills

  • Customer Service
  • Remote Support
  • Customer Support
  • Help Desk Support

Timeline

Senior Technical Support Analyst - Global Client Testing Services

Visa Inc.
01.2000 - 01.2010

Visa Online
MARK BAUTISTA