Karen Tsugawa
Wheeling,IL
Summary
Motivated Service Manager with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational and clients.
Overview
38
38
years of professional experience
Work History
General Manager
Sodexo
09.1987 - 01.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Food Service Director
Servomation/Service America
07.1982 - 07.1987
- Created and deployed successful strategies to boost account performance, streamline food prep processes and reduce waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Computer Science
Northern Illinois University
Dekalb, IL05.1984
Skills
- Policy Development and Enforcement
- Administrative Management
- Department Oversight
- Financial Statement Review
- Problem Anticipation and Resolution
- Maximizing Profitability
Additional Information
Previously trained in CPR, AED, EpiPen Administration, Heimlich Maneuver, OSHA Outreach Training Program (30 hour course for General Industry), Fire, Tornado, Intruder and Safety Drills
Timeline
General Manager
Sodexo
09.1987 - 01.2021
Food Service Director
Servomation/Service America
07.1982 - 07.1987
Bachelor of Science - Computer Science
Northern Illinois University
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