Karen Valencia
Braselton,GA
Summary
Outgoing Barista Shift Supervisor offering 4 years of experience overseeing daily operations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
01.2019 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Lady And The Mug
09.2018 - 12.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Aftercare Counselor
Foxtrail Elementary
01.2018 - 05.2018
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Communicated staff to discuss educational policies and activities and students' learning and behavioral problems.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
Pet Counselor
Petland
04.2017 - 10.2017
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Assisted with adoption process by providing information about animals to potential adopters.
- Learned about many breeds and their behavior
- Maintained goals in sales
Education
Bachelor of Arts - Interdisciplinary Studies
Georgia State University
Atlanta, GA06.2025
High School Diploma -
Piper High School
Sunrise, FL06.2017
Skills
- Bilingual (Fluent in Spanish and English)
- Shop Opening and Closing
- Safe Food Handling
- Work Planning and Prioritization
- Cash Handling
- Memorization Skills
- Accepts Direction and Coaching Graciously
- Consultative Sales
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
01.2019 - Current
Barista
Lady And The Mug
09.2018 - 12.2018
Aftercare Counselor
Foxtrail Elementary
01.2018 - 05.2018
Pet Counselor
Petland
04.2017 - 10.2017
Bachelor of Arts - Interdisciplinary Studies
Georgia State University
High School Diploma -
Piper High School
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