Madisyn Guerrero
Queens,NY
Summary
Honest food service perfectionist skilled at managing money, enhanced customer service and connection skills, and in staff/inventory management training. Excellent oral, written communication, listening and time management skills. Also skilled in strong attention to detail with superior work ethic.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Long Island City, NY
05.2021 - Current
- Ensured compliance with health and safety regulations in the kitchen and dining areas across 10 different stores within the district.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits within POS systems.
- Consistently maintained high levels of customer satisfaction by orchestrating de-escalation skills, and gained the trust of many regular customers.
Waitress Trainer
Haven Rooftop Nyc
Manhattan, NY
01.2021 - 04.2024
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
Education
Associate of Science - Business Administration
LaGuardia Community College
Long Island City, NY12-2024
Skills
- Cash handling proficiency
- POS system operation
- Food safety compliance
- Knowledgable, competent, and dependable
- Cleanliness maintenance
- Time management
- Fluent in both English and Spanish
- Food handlers licence
Timeline
Barista Shift Supervisor
Starbucks
05.2021 - Current
Waitress Trainer
Haven Rooftop Nyc
01.2021 - 04.2024
Associate of Science - Business Administration
LaGuardia Community College
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