Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
References
Languages
Timeline
Generic

KAREN VALENZUELA

Thousand Palms,CA

Summary

Oversee daily operations while ensuring compliance with regulations, managing the end-to-end recruitment process, including sourcing, interviewing, onboarding, and training new hires to ensure a strong cultural and skills fit. Streamline inventory management to minimize costs while fostering strong collaboration with the sales team to ensure seamless workflows from order activation to dispatch, scheduling, and delivery. Lead a team of 25 employees across four key distribution departments: pick and pack, dispatch, drivers, and logistics, while implementing strategies to enhance team performance and retention.

Overview

9
9
years of professional experience

Work History

Distribution Manager

Falcon Brands
01.2021 - Current
  • Oversee daily operations within four departments, ensuring compliance, and optimizing inventory to reduce costs. I maintain strong collaboration with the sales team for smooth workflows and lead 25 employees across pick and pack, dispatch, drivers, and logistics, while working with HR on recruitment, training, and performance management to support team productivity.

Pick and Pack Supervisor

Falcon Brands
01.2020 - 01.2021
  • I was responsible for maintaining warehouse efficiency, overseeing inventory control, and ensuring the safe handling and storage of products, while also supervising the pick and pack process. My role focused on fostering employee growth and development. Additionally, I ensured that each route was properly loaded for timely departure the following day.

Dispatch Supervisor

Falcon Brands
01.2019 - 01.2020
  • Coordinated customer deliveries according to designated zones, optimized cost-effective routes, tracked vehicle inspections and mileage, scheduled maintenance services, and managed driver performance as well as the dispatchers reporting to me.

Dispatch Lead

Mor Furniture for Less
01.2017 - 01.2019
  • Coordinated deliveries based off customers home address, confirmed time frame windows with customers, followed up with customers after delivery to ensure our drivers performance were up to standards, created any furniture services in case furniture was damaged, and in charge of pushing up deliveries if product was in stock to hit our goal of delivered sales

Receptionist

Western Dental
01.2016 - 01.2017
  • Greeted clients and managed phone calls, ensuring a professional
    and welcoming environment. I coordinated appointments for
    insurance agents and maintained client records and databases. I
    assisted in processing insurance applications and claims, provided
    information about products and services, and handled
    correspondence. Additionally, I managed payments and billing
    inquiries while supporting staff with various administrative tasks, all
    while ensuring the office remained organized and efficient.

Education

College of the Desert
Palm Desert, CA

Skills

  • Project management
  • Communications
  • Logistics planning
  • Operational excellence
  • Inventory management
  • Performance evaluation
  • Recruitment and Talent Acquisition
  • Problem solving

Accomplishments

  • Successfully redesigned the distribution workflow, increasing order fulfillment accuracy.
  • Achieved flawless inventory management with no discrepancies since becoming manager.
  • Awarded for dedication and performance my first year of management.

Leadership Experience

I have effectively assembled and led a high-performing team within four departments resulting in a remarkable turnover rate. Through strategic recruitment, team development, and fostering a positive work environment, we have not only attracted top talent, but also retained them successfully.

References

  • Mike Glasco, Director of Distribution, (623) 451-1396
  • Chaz Diaz, Compliance Manager, (760) 413-5160

Languages

Spanish
Professional

Timeline

Distribution Manager

Falcon Brands
01.2021 - Current

Pick and Pack Supervisor

Falcon Brands
01.2020 - 01.2021

Dispatch Supervisor

Falcon Brands
01.2019 - 01.2020

Dispatch Lead

Mor Furniture for Less
01.2017 - 01.2019

Receptionist

Western Dental
01.2016 - 01.2017

College of the Desert
KAREN VALENZUELA