Keith Hamilton
Allentown,PA
Summary
An energetic Manager with solid leadership credentials in people, operations, and business dimensions. Proven ability to translate corporate vision, develop new ideas into strategic plans, and drive tactical execution to deliver results. A rigorous thinker, able to analyze problems critically, identifies root cause, and develops and implements robust solutions. A decisive operations manager, skilled in motivating teams to exceed company needs and meeting corporate expectations.
Overview
26
26
years of professional experience
Work History
Distribution Manager
Pretium Packaging Inc.
Bethlehem, PA
01.2014 - Current
- Managed Day-to-Day Responsibilities for operations within the manufacturing facility.
- Ensured timely, cost-effective and efficient movement of all materials from production to distribution centers and customers.
- Optimized logistics processes to ensure compliance with company safety quality and regulatory standards.
- Created, documented and implemented standard processes and procedures to ensure cooperate alignment with all the facilities. Including training of management and supporting departments to ensure all PNP’s align across all the departments.
- Maintain Inventory accuracy of at least 98% across all Facilities.
- Create and monitor KPI’s for multiple facilities. Ensuring order accuracy, OTIF.
- Plan facility layouts and utilization for optimization of space and daily operation efficiency.
- Planned and implemented roll-out of a new WMS across multiple facilities.
- Maintained and ensured compliance with OSHA, DOT and company Safety Policies.
- Ensured operating Expenses aligned with operational budgets.
District Operations Manager
Ethan Allen Retail, Inc.
Chester Springs, PA
01.2011 - 01.2014
- Managed day to day operations for Distribution Center including 60 employees, and 3rd party contractors.
- Key responsibilities being Accounting, Facilities, Warehousing, Purchasing, Customer Service, and Repair Center, P&L responsibilities for entire District.
- Increased profitability by 6% in 2 years of the Region by delivering 50% of product sold each month, an increased of 15% after 1 year.
- Maintain and manage inventory to affectively fill orders to meet business demands.
- Increased Warehouse productivity by 20% in 12 months by developing personnel and improving upon SOP’s
- Ensure in-house and field quality assurance by 3rd party contractors by implementing P&P’s to meet the needs of the business and protect the overall integrity of the Company.
- Increased staff effectiveness and retention by performing monthly evaluations and additional training. Training included cross-training of personnel for other position within the company to better educate them in all aspects of the business. This in turn also provided the opportunity for internal growth within the company if desired.
- Increased Warehouse productivity by 20% in 12 months by developing personnel and improving upon SOP’s.
- Decreased warranty/ service issues by 10% in first year
Operations Manager
DirectechNE, Inc.
Piscataway, NJ
10.2004 - 10.2010
- Reporting directly to the regional manager
- Managed day to day operations including 120 field technicians, 7 field supervisors, 50 call center representatives, warehouse staff of 10 and 10 subcontracting companies.
- P&L responsibilities for entire office
- Increase installation percentages from 65% up to 90% by creating, implementing and ensuring process and procedures are met.
- Inventory Optimization to excel warehouse effectiveness
- Vehicle fleet management of 100 vehicles.
- Ensure in-house and field quality assurance by implementing P&P’s to meet the needs.
- Create reports to assist in daily management and planning
- Routing of work to ensure maximum productivity to ensure customer expectations are met.
- Managed relations with subcontractors to assure contract guidelines and requirements are met.
- Implementation of Siebel, DirecTV customer database management system.
- Home service provider for DirecTV in the number one market in the country.
Operations Manager
Rockwell Transportation Services, Inc
Perkasie, PA
07.2003 - 07.2004
- Reporting directly to the President, Managed day-to-day truckload and less-than truck load operations for transportation broker
- Department included 35 seat Dispatch Department, including dispatchers, tracers, and call center team.
- Accelerated sales cycle to 18 months versus plan of 3-5 years by restructuring daily operations, developing of best practices, utilizing benchmark metrics, and team building.
- Created and implemented a program to improve carrier relations in order to fulfill customer needs.
- Increased service level from 80% up to 95% by guiding and training personnel to develop carriers.
- Increased Department productivity by 25% in 6 months by developing personnel and improving upon SOP’s leading the department to exceed company goals.
- Developed and implemented training programs for use by operations team as well as other departments.
- Managed 100, 000 sq ft warehouse used for storage and cross-docking.
- A transportation broker offering Truckload, Less-than truckload and Inter-modal services in North America and Mexico.
Operations Manager
Crown Air & Accessories, Inc.
Buena Park, CA
07.2000 - 03.2003
- Reporting directly to Managing Director, Managed all facets of day to day operations for tool distributor.
- Key responsibilities being Facilities, Warehousing, Purchasing, Customer Service, and Repair Center.
- Increased Warehouse productivity by 15% in 6 months by developing personnel and improving upon SOP’s.
- Increased service degree from 90% to 98% in 3 months, while decreasing inventory value by 15%.
- Increased gross profit by 10 % in 4 months by renegotiating vendor contracts, analyzing operational expenses, defining product line, and increasing internal productivity.
- Increased annual inventory turns from 2.0 to 4.0 in 4 months.
- Reduce operating expenses by 5% in 6 months by introducing lean operations procedures.
- A distributor of tools and accessories for the manufacturing and fabrication industry nationwide.
Inside Sales/Customer Service Manager
Crown Air & Accessories, Inc.
10.2000 - 07.2001
Education
Associate's degree - Applied Sciences/Electronics
Lincoln Technical Institute
01-1992
Skills
Warehouse and Transportation Logistics Project Management
Inventory Management and Controls
Budgeting and forecasting
Strategic & Tactical operations Planning
Purchasing and Procurement
Project Management
I/T and operation integration planning
Fleet Management
Call Center Service & Inside Sales
Sub-Contractor Negotiations and Relations
Creation and implementation of process and procedures
Managerial: Develop staff, interview, hire, train, conduct associate reviews, and confront performance issues
Warehouse: Inventory Control, Logistics, Quality Assurance, Shipping/Receiving, Product flow, Purchasing, Production Scheduling
Transportation: Truckload, LTL, and Cross-dock operations
Purchasing: Out-Sourcing, Planning, Vendor relations, Price negotiations
Inside Sales/ Customer Service: Client resolution, Training, Outbound calls, Sales, Order entry, developing new accounts
Office Support: Payroll, Accounts Payable/Receivable, Training, Detail Oriented, Strong Decision-Maker, Planning, Scheduling
Accomplishments
- 12 years Distribution Manager-Pretium Packaging Inc. (formerly Alpha Packaging Inc.)-Bethlehem, PA
- 2 years District Operations Manager Ethan Allen Retail, Inc. Mid-Atlantic Region Distribution center in addition to12 retail locations PA/NJ.
Seminars
- Gustav Kaiser Training International 2002 Management
- Akademie Wurth 2003 Management in Logistics
Timeline
Distribution Manager
Pretium Packaging Inc.
01.2014 - Current
District Operations Manager
Ethan Allen Retail, Inc.
01.2011 - 01.2014
Operations Manager
DirectechNE, Inc.
10.2004 - 10.2010
Operations Manager
Rockwell Transportation Services, Inc
07.2003 - 07.2004
Inside Sales/Customer Service Manager
Crown Air & Accessories, Inc.
10.2000 - 07.2001
Operations Manager
Crown Air & Accessories, Inc.
07.2000 - 03.2003
Associate's degree - Applied Sciences/Electronics
Lincoln Technical Institute