Karen Van
Summary
Dependable and ambitious college student seeking to gain valuable experience and develop essential skills through hands-on opportunities. Aspiring to contribute current experience, adaptability, and dedication to a dynamic organization for both professional and personal growth.
Overview
4
4
years of professional experience
Work History
Senior Document Controller
Expert Modular Consultants
03.2023 - Current
- Effectively managed licensing processes, renewals, and expirations for multiple clients, preventing any compliance issues
- Conducted thorough research on state websites to identify and incorporate relevant administrative codes, rules, and regulations into client manuals
- Collaborated with clients to gather required information, addressed their concerns, and provided timely updates on project progress
Director of Operations Support
Nationwide Title Clearing
07.2019 - 03.2023
- Reviewed & revised business procedures to improve operations for new and existing clients
- Managed a mixed team of vendors and full-time employees to provide multiple time sensitive services within SLA; improved quality by 10%, and increased overall employee satisfaction
- Prepared annual budget for the division; scheduled expenditures; forecasted & predicted weekly, monthly, and yearly profits
- Identified hiring needs, developed job descriptions, and conducted interviews
- Mentored and coached team members to foster productive and engaging work environment.
Education
B.A. - Finance
Keiser University
New Port Richey, FL2026
Skills
- Advanced Microsoft, Excel, Word, & Powerpoint skills
- Executive Leadership Experience
- Project Planning & Management
- Data Analysis & Reporting
- Quality Assurance
- Quality Assurance
- Quality Assurance
Accomplishments
- In recognition of my success in overturning vendor KPI and error rates.
Executive of the Quarter - January 2023
Timeline
Senior Document Controller
Expert Modular Consultants
03.2023 - Current
Director of Operations Support
Nationwide Title Clearing
07.2019 - 03.2023
B.A. - Finance
Keiser University
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