Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Vargas

Manassas,VA

Summary

I have strong experience in customer service, team leadership, and problem solving, and I take pride in creating positive experiences for both customers and coworkers. I am organized, dependable, and adaptable, which allows me to manage multiple responsibilities efficiently in fast paced environments. I communicate clearly and professionally, and I handle customer concerns with patience and confidence to ensure they are resolved quickly and effectively. Being bilingual allows me to better assist and connect with a diverse range of customers. I also have reliable transportation, which ensures I am punctual, flexible with scheduling, and fully committed to meeting workplace expectations.

Overview

2
2
years of professional experience

Work History

Restaurant Waitress

Semifreddo Italian Cuisine
8687 Sudley Rd, Manassas
11.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted guests in menu selections, providing detailed descriptions of dishes and specials.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Resolved guest complaints promptly, fostering positive dining experiences and retention.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.

Team Leader

Chick-fil-A
15180 Washington St, Haymarket
08.2024 - Current
  • Led team in delivering exceptional customer service during peak hours.
  • Trained new employees on operational procedures and company standards.
  • Resolved customer complaints effectively, fostering a positive dining experience.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Education

No Degree - Nursing

Northern Virginia Community College
Manassas, VA
12-2029

Skills

  • Memory retention
  • Service quality
  • Friendly, positive attitude
  • Organization and time management
  • Excellent communication
  • Conflict management
  • Flexible and adaptable
  • Teamwork and collaboration
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Waitress

Semifreddo Italian Cuisine
11.2025 - Current

Team Leader

Chick-fil-A
08.2024 - Current

No Degree - Nursing

Northern Virginia Community College
Karen Vargas