Kulwinder Kaur Kaur
Ludhiana
Summary
Dynamic and dedicated professional with extensive experience in customer service at Gustoso Restaurant. Proven ability in order taking and money handling, complemented by strong time management and active listening skills. Recognized for creating a welcoming atmosphere and training new staff to enhance guest relations and operational efficiency.
Experienced with delivering superior customer service and ensuring guest satisfaction. Utilizes strong interpersonal skills to communicate effectively with team members and guests. Knowledge of managing multiple tasks simultaneously to maintain smooth and efficient operations.
Overview
9
9
years of professional experience
Work History
Restaurant Waitress
Gustoso Restaurant Iraq
08.2018 - 09.2023
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Efficiently managed several tables, prioritizing customer needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new staff on restaurant procedures, menu items, and customer interaction techniques.
Housekeeper
Dedeman Hotel
08.2016 - 08.2018
- Maintained cleanliness of guest rooms, ensuring high standards of hygiene and comfort.
- Conducted regular inspections to identify maintenance needs and reported issues promptly.
- Collaborated with team members to optimize cleaning schedules and improve efficiency.
- Implemented organization strategies for storage areas, enhancing accessibility and inventory management.
Cashier
Gustotso Italian Restaurant in Erbil
06.2014 - 08.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash handling and performed regular reconciliation of cash drawer.
Education
High School Diploma -
12th Pass
Skills
- Order taking
- Food presentation
- Memory retention
- Cleaning and sanitizing
- Money handling
- Table setting
- Customer service
- Time management
- Active listening
- Guest relations
- Physical stamina
- Relationship management
- Stress management
Languages
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kurdish
Intermediate (B1)
Timeline
Restaurant Waitress
Gustoso Restaurant Iraq
08.2018 - 09.2023
Housekeeper
Dedeman Hotel
08.2016 - 08.2018
Cashier
Gustotso Italian Restaurant in Erbil
06.2014 - 08.2016
High School Diploma -
12th Pass