Mia Yepez
Old Bridge,NJ
Summary
Dynamic and dedicated restaurant professional with a proven track record at Ponte Vecchio, excelling in customer experience management and conflict resolution. Skilled in order taking and food presentation, I consistently enhanced guest satisfaction and loyalty through personalized service and efficient multitasking. Committed to maintaining high service quality and cleanliness standards.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
Ponte Vecchio
Old Bridge Nj
08.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
- Assisted in menu delivery and explained daily specials, enhancing guest engagement and satisfaction.
- Processed orders accurately using point-of-sale systems, minimizing errors and improving service speed.
- Maintained cleanliness and organization of dining area, complying with health and safety standards.
- Trained new staff on restaurant procedures, fostering teamwork and consistent service quality.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Resolved customer complaints promptly, enhancing overall guest retention and loyalty strategies.
Restaurant Hostess
Nonnas Citi Cucina
Englishtown, NJ
06.2022 - 10.2024
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Managed reservation system, optimizing seating arrangements for peak dining times.
- Assisted with menu knowledge, providing recommendations to enhance guest experiences.
- Coordinated with servers and kitchen staff to ensure prompt service delivery.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJSkills
- Order taking
- Memory retention
- Food presentation
- Cleaning and sanitizing
- Service quality
- Cleanliness
- Customer experience management
- Conflict management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waitress
Ponte Vecchio
08.2024 - Current
Restaurant Hostess
Nonnas Citi Cucina
06.2022 - 10.2024
High School Diploma -
Brookdale Community College