Karen Vargas
2310 Silverado Trail North,CA
Summary
Dedicated hospitality professional with over a decade of high end service, guest relations and luxury estate management. Proven track record of fostering positive guest relationships and delivering fast paste service in high pressure environments. Expert in special events, wine education, and team leadership within the Napa Valley industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Findings Saint Helena
1371 Main Street Saint Helena
08.2019 - Current
- Led team in operational planning and execution of daily tasks to enhance efficiency.
- Ensuring all online orders are fulfilled.
- Ordering merchandise, and supplies.
- Developed and implemented inventory management strategies, optimizing stock levels and reducing waste.
- Coordinated promotional events, driving increased customer engagement and sales growth.
Front Desk Supervisor
Rancho Caymus Inn
Rutherford, CA
03.2018 - 11.2019
- Supervised front desk staff, ensuring exceptional guest service and operational efficiency.
- Managed check-in and check-out processes, enhancing guest satisfaction through streamlined procedures.
- Developed training programs for new hires, improving onboarding experience and service consistency. Learning our local wineries and creating partnerships.
- Resolved guest issues promptly, fostering positive relationships and maintaining high satisfaction levels.
- Coordinating staff scheduling and troubleshoot facility emergencies while multitasking in a high volume environment.
Event Coordinator, Tasting Room & Trade Relations
Merryvale Vineyards
1000 Main Street Saint Helena
05.2008 - 07.2018
- Coordinated logistics for events, ensuring execution from planning to conclusion.
- Collaborated with vendors to negotiate contracts and secure necessary supplies for events.
- Managed event budgets, optimizing resources while maintaining high-quality standards.
- Developed detailed timelines and schedules to ensure timely completion of event objectives.
- Created a warm and energetic atmosphere for all guest.
- Safety & Compliance: Maintained strick adherence to ABC policies by verifying identification and calmly intoxicated patrons.
Education
High School Diploma -
Saint Helena High School
Saint Helena, CA06-2008
Skills
- High End Customer Service
- Money Handling
- Team Leadership
- Quick Decision-Making
- Works Well Fast Paced High Pressure Environments
Certification
ABC/RBS Certified.
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Findings Saint Helena
08.2019 - Current
Front Desk Supervisor
Rancho Caymus Inn
03.2018 - 11.2019
Event Coordinator, Tasting Room & Trade Relations
Merryvale Vineyards
05.2008 - 07.2018
High School Diploma -
Saint Helena High School