Karen Vega

• Processed all paperwork requirements for foreign and domestic petroleum vessels to arrive/depart with agencies involved such as US Customs, US Coast Guard and Ports Authority
• Coordinated with vessel and terminal about berthing prospects, inspectors, security and operations
• Provided any special requirements by vessel such as stores, crew transportation and medical assistance
• Coordinated hotel and flight arrangements for crew and inspectors
• Kept relevant parties informed about operations at all times
• Worked flexible hours; night, weekend, and holiday shifts.
• Audited and entered invoices from vendors into Peachtree.

• Managed email booking inquiries and assisted guests with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Handled billing information over phone.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Informed clients of essential travel information, such as travel times and transportation connections.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Utilized Sedna software for bookings

• Provided customers with information about availability, services and pricing.
• Handled billing information over phone.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Processed payment for tours, refund and cancellation requests.
• Informed clients of essential travel information, such as travel times and transportation service.
• Input all key data into company database system.
• Answered online booking inquiries.
• Processed check-ins at the marina
• Coordinated private tours.
• General office work.

Rehired in 2016

Complete ship chandler services. Supply of commodities requested by vessel such as stores, components for engine room, radar, anchor or any necessary parts for vessel. Payment of invoices, general office work.

Worked alongside Quality Control Manager. Oversee that regulations in warehouse were followed as per SOP. These included operations, documentation and implementation of new guidelines. Also worked with traffic department filling out Bills of Lading and shipping documents.