Karen Vences
Chicago,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Order Fulfillment Associate
Jewel Osco
04.2024 - Current
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Call Center Representative
Enova International
03.2022 - 02.2024
- Managing incoming and outgoing calls, of customers then thoroughly negotiated effective ways to identify solutions to help resolve their balance with empathy and respect
- Processing payments, keeping records on file
- Making sure all questions customers had were answered
- Managed more than 30 calls a day
Crew Member
McDonald's
06.2019 - 04.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Packaging all food items
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Prepared products following restaurant, health, and safety standards and procedures.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Sales Associate
Sears
01.2015 - 09.2018
- Answering customers questions or concerns
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High school diploma -
Disney II Magnet High School
Chicago, IL06.2018
Skills
- Sales
- Cash Handling
- Communication Skills
- Cashiering
- Food Preparation
- Customer service
- Retail sales
- Cash register
- Restaurant experience
- Guest services
- Time management
- Order picking
Timeline
Order Fulfillment Associate
Jewel Osco
04.2024 - Current
Call Center Representative
Enova International
03.2022 - 02.2024
Crew Member
McDonald's
06.2019 - 04.2023
Sales Associate
Sears
01.2015 - 09.2018
High school diploma -
Disney II Magnet High School
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