Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Barista
Karen Venezia

Karen Venezia

Management
SAUGUS,MA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
03.2022 - Current
  • Drives sales leveraging business acumen, efficiency and problem-solving skills, strategic and critical thinking
  • Strong leadership skills and ability to coach and mentor teams with professional maturity
  • Reduced Drive-Thru Window time by 45% to increase sales and customer satisfaction
  • Managed inventory control, cash control, and store opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements

Food/Retail Manager

Sodexo, Brigham & Women’s Faulkner Hospital
10.2017 - 03.2022
  • Covers daily business requirements with well-organized weekly scheduling and properly delegated assignments
  • Monitors employee work to assess performance and identify knowledge gaps providing coaching for greater success
  • Oversee special events, menu planning and programs with on-site catering
  • Delivers consistent quality with good planning, menu planning, and catering management abilities
  • Proficient in Microsoft Word, Power Point, Excel and ordering platforms.

Kitchen Supervisor

Brigham & Women's Faulkner Hospital
01.2017 - 10.2018
  • Directed work of 65 kitchen staff while managing team performance


Small Business Owner

Torte di Venezia
01.2008 - 10.2016


  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers
  • Researched trends and current innovations to determine competition and develop competitive pricing points
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients

Education

Associate of Applied Science - Business Management

North Shore Community College

Skills

  • Inventory oversight and quality assurance; ordering
  • Strong communication skills, written and verbal, active listener
  • Direct Counseling
  • Inventory Merchandising
  • Time Management
  • Visual Merchandising
  • Merchandise Stocking and Replenishing
  • Seasonal Promotions
  • Creative Solutions
  • Operational Standards
  • Microsoft Excel
  • Goals and Performance
  • Manager Coaching and Training
  • Proper Staffing
  • Store Opening and Closing Procedures
  • Maintaining Clean Work Areas
  • Store Appearance
  • Inventory Reporting
  • Verbal and Written Communication
  • Disciplinary Action

Certification

Servsafe Certified (exp. 2026)

Six Sigma Certification, yellow belt

Choke Safety Certified

Allergen Awareness Certified

CPR & First Aid Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Store Manager

Starbucks
03.2022 - Current

Food/Retail Manager

Sodexo, Brigham & Women’s Faulkner Hospital
10.2017 - 03.2022

Kitchen Supervisor

Brigham & Women's Faulkner Hospital
01.2017 - 10.2018

Small Business Owner

Torte di Venezia
01.2008 - 10.2016

Associate of Applied Science - Business Management

North Shore Community College

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