Karen Wagenbrenner
Dublin,Ohio
Summary
I am looking to expand my career with a company that shares the same passion and motivation for individuals and caregivers suffering with Rare Diseases. Highly organized, self-motivated and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Associate Director Patient Services - Midwest Region
Avexis/Novartis Gene Therapies
06.2018 - Current
- Act as an advocate for the patients and caregivers by communicating with both internal and external team members to accomplish the goals of each family
- Responsible for Patient adherence in the Midwest regions through interactions with consented patients, caregivers, families and patient organizations to address and prevent access barriers
- Educate caregivers and team on reimbursement and access barriers
- Support and collaborate with cross functional team members -Regional Account Associate Directors, Care management team, external HUB, Clinical Science Assistants, physicians and patients by providing guidance on the processes for acquiring medication
- Collaborate with Patient assistance groups to provide support to families dealing with insurance issues, travel assistance and diagnostics.
Associate Director- Patient Access Manager
Horizon Pharmaceutical
11.2016 - 06.2018
- Act as an advocate for the patients and caregivers handing issues and concerns with Commercial Insurance, Medicare, Medicaid and Social Security
- Responsible for Patient Access and Patient adherence in the Midwest and Northeast regions through interactions with consented patients, caregivers, families and patient organizations to address and prevent access barriers to Procysbi
- Support the TranscendRare team, Care management team, external HUB, Clinical Science Assistants, physicians and patients by providing guidance on the processes for reimbursement, diagnostic and travel assistance, as well as addressing on-label questions
- Collaborate with Patient assistance groups to provide support to families dealing with insurance issues, travel assistance and diagnostics.
Associate Director- Patient Access Manager
Raptor Pharmaceuticals
05.2014 - 11.2016
- Act as liaison for the patients and caregivers by providing support to the Sales, Case management, reimbursement, HUB services, managed markets, and medical support team by providing guidance on the processes for reimbursement, diagnostic and travel assistance, as well as addressing on-label questions
- Designed a plan with other team members to address Open Enrollment communication to all Cystinosis patients in the data base
- Trained 5 new Patient Access Managers for the North Americas due to success of introducing this role to Management and proving success of this role to improve the lives of people living with rare diseases.
Patient Access Manager
Shire Human Genetic Therapies
08.2009 - 05.2014
- Collaborated with all members of Shire HGT teams (Elaprase, VPRIV and Firazyr) in a nine state area to ensure patient compliance and satisfaction were maintained by providing support for referrals, financial applications, hurdles with insurance companies, accessing insurance and/or Medicare and Medicaid programs
- Developed relationships with Patient Advocacy groups to ensure support from Shire HGT for all disease related events, local and national
- Assist Regional Business Managers with patient programs by organizing and promoting local events
- Attend local and national meetings to become specialist at Shire HGT to support changes to health care reform as it relates to Health care exchanges and Medicaid expansions in each state
- Support billing managers at the hospital and office setting on reimbursement obstacles
- Assist offices with billing and coding concerns and remove barriers which delay reimbursements from Federal and Commercial Insurance plans
- Implemented training of Shire HGT products, services and disease states to office staff, nurses, home health agencies, home health nurses and Specialty Pharmacy staff.
Senior Regional Business Manager
Shire Human Genetic Therapies
03.2006 - 08.2009
- Assumed a leadership role and accountability for achieving targeted commercial goals for Elaprase in the MPS II market for a six state Midwest Region
- Identify and develop relationships with key opinion leaders in territory, encourage and develop multi-disciplinary care model for optimal patient care
- Develop, strategize and execute territory plans with promotional and educational activities for physicians, residents, nurses, genetic counselors and pharmacists
- Worked with home infusion companies in supporting and finding alternative sites of care to simplify the care of the patient
- Worked as a liaison with One Path customer service, hospital staff and families to create a seamless infusion experience for patients with MPS II and their families
- Leadership role as a patient care manager for all of United States to assist families in optional care programs in each state for Medicaid Waiver Programs.
Education
Bachelor of Science in Business Management -
Franklin University - College of Business Administration
Columbus, Ohio08.1988
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Problem Resolution
- Teamwork and Collaboration
- Community Outreach
- Critical Thinking
- Relationship Building
- Team Collaboration and Leadership
Timeline
Associate Director Patient Services - Midwest Region
Avexis/Novartis Gene Therapies
06.2018 - Current
Associate Director- Patient Access Manager
Horizon Pharmaceutical
11.2016 - 06.2018
Associate Director- Patient Access Manager
Raptor Pharmaceuticals
05.2014 - 11.2016
Patient Access Manager
Shire Human Genetic Therapies
08.2009 - 05.2014
Senior Regional Business Manager
Shire Human Genetic Therapies
03.2006 - 08.2009
Bachelor of Science in Business Management -
Franklin University - College of Business Administration
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