Karen Watkins
Central Square,NY
Summary
Versatile Engineering Support Specialist/Assistant Graphic Designer with a proven track record at ICM Controls, enhancing product offerings and client satisfaction through innovative solutions and efficient CAD design. Skilled in mechanical engineering and customer support, I significantly improved team efficiency and compliance with industry standards. Expert in Adobe Suite and CAD software, adept at problem-solving and design optimization.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Engineering Support Specialist /Assistant Graphic Designer
ICM Controls
02.1984 - 04.2024
- Contributed to successful project outcomes by diligently tracking progress against milestones and adjusting plans as necessary.
- Assisted engineers in designing innovative solutions, resulting in enhanced product offerings and increased client satisfaction.
- Produced and edited mechanical drawings for customers using CAD software
- Programmed laser files for internal and external production
- Operated darkroom and oversaw all procedures
- Liaised with regulatory bodies to ensure full compliance with industry and ISO certification standards.
- Increased efficiency of the support team through continuous process improvement initiatives and employee training in the darkroom.
Layout Artist
Scottsman Press
02.1983 - 01.1984
- Collaborated with editorial team to create visually appealing spreads for newspaper, resulting in increased readership.
- Efficiently managed multiple simultaneous projects while prioritizing tasks according to deadlines and client expectations.
- Improved existing design assets by refining typography choices, color schemes, and visual hierarchy for enhanced readability
- Elevated client satisfaction by delivering aesthetically pleasing and functional designs within tight deadlines.
- Developed original designs for print newspapers
Education
Associate of Arts - Fine Arts / Graphics
Finger Lakes Community College
Canandaigua, NY06-1982
Skills
- Manufacturing processes
- CAD software proficient
- Adobe Illustrator, Photoshop, Correl Draw, Draftsight experience
- Mechanical engineering
- Laser Programming
- Printer/Plate Making proficient
- Darkroom Technician Expert
- Customer support
- System testing
- Problem identification and analysis
Certification
- AED and Safety Certification
- Assisted in ISO Auditing Cerification
Timeline
Engineering Support Specialist /Assistant Graphic Designer
ICM Controls
02.1984 - 04.2024
Layout Artist
Scottsman Press
02.1983 - 01.1984
- AED and Safety Certification
- Assisted in ISO Auditing Cerification
Associate of Arts - Fine Arts / Graphics
Finger Lakes Community College
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