Karen Watson

• Conducted initial phone screenings to determine if applicants met job requirements.
• Analyzed data from previous recruiting efforts to identify areas for improvement in the recruitment process.
• Used computers or specified forms to compile, record and code results or data from interview or survey.

• Participated in professional development activities related to case management best practices.
• Assessed clients' needs, developed service plans and monitored progress towards goals.

• Managed budgeting processes, including creating forecasts and tracking expenses.
• Established relationships with key stakeholders to build trust in the organization's mission.

Supervisor (7 years promoted)

• Conducted regular meetings with staff to review cases, discuss issues related to quality assurance, evaluate job performance, provide feedback and address any concerns or problems arising from day-to-day operations.

Program Director (1-year promoted)

• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.