Overview
Work History
Education
Skills
Assessments
Additional Information
Summary
Timeline
Generic
Karen Webb

Karen Webb

Lakewood,OH

Overview

6
6
years of professional experience

Work History

Self-Employed Delivery Driver

Door Dash/Uber Eats
05.2019 - Current
  • Received restaurant orders from Door Dash via in-house application
  • Picked up prepaid meals from assigned restaurants or paid with preloaded Door Dash red card
  • Delivered food orders to residences and businesses
  • Documented acceptance of orders, arrivals to restaurants, pick up food, and drop off food via application
  • Used GPS software to locate restaurants, businesses, and residences.

Remote Agent

Live OPS/AAA
05.2019 - 09.2019
  • Simultaneously, with Door Dash, trained to answer overflow calls for AAA National Enterprise customers, using screen-pop scripts
  • Using the following software, performed the following functions: v WebPortal: scheduled and dispatched AAA roadside assistance and/or tow service
  • V NatRes 3.0: checked availability of replacement rental vehicles
  • V E- Cars: checked for AAA coverage and entered payments
  • V Call Log: logged all incoming calls
  • V Ralph: searched/verified customer information and created roadside assistance ticket numbers
  • V Odyssey: Managed information for rental vehicles.

Remote Agent

Live OPS/INTUIT Turbo Tax
01.2019 - 04.2019
  • During Tax season 2019, assisted Intuit customers with Turbo Tax issues and resolutions
  • Searched and created new customers’ profile
  • Consistently researched Info Center, IRS.gov, and Turbo Tax website
  • Checked refund statuses and EFT information to provide answers to customers’ inquiries.

Remote Phone Interviewer

Bernett Research Group
05.2018 - 09.2018
  • Using scripts, I contacted respondents via landline with Softphone and USB headset in an attempt to complete confidential surveys
  • Surveys required selecting proper responses for accuracy and typing notes for explanations
  • Completed and disconnected calls required a disposition code.

Education

BS in Office Administration -

Kent State University

Skills

  • MOUS: Microsoft Office User Specialist: Microsoft Office: Word, Excel, and Outlook (2003, 2007, 2010)
  • Microsoft 365: Word, Excel, Outlook, One Note, PowerPoint, Publisher, and Access (since 2021)
  • Email: Yahoo and Gmail and Outlook
  • Google Chrome: Windows 10, Maps
  • Customer Support/Call Center
  • GPS Navigation
  • Order Verification
  • Payment Collection
  • Delivery Recordkeeping
  • Valid Driver's License
  • Customer Service
  • Attention to Detail
  • Positive Attitude

Assessments

  • Working with MS Word Documents, Proficient, 06/2020, https://share.indeedassessments.com/attempts/eaaba279fdd3b8c62e4e9048781eb1aeeed53dc074545cb7
  • Data Entry, Proficient, 07/2020, https://share.indeedassessments.com/attempts/9087b14152d715446f3fdac954f588a2eed53dc074545cb7
  • Data Entry Clerk, Highly Proficient, 07/2020, https://share.indeedassessments.com/attempts/a73e7d61fdb8c1982237466906af6428eed53dc074545cb7

Additional Information

Skill tests through FlexJobs:

  • eSkill Standard Regular Typing Skills/12-17-23/95%
  • eSkill Standard Remote Working/12-17-23/76%
  • eSkill Standard Basic Computer Knowledge for Windows/12-17-23/73%

Summary

Passionate about promoting lasting customer/member satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Timeline

Self-Employed Delivery Driver

Door Dash/Uber Eats
05.2019 - Current

Remote Agent

Live OPS/AAA
05.2019 - 09.2019

Remote Agent

Live OPS/INTUIT Turbo Tax
01.2019 - 04.2019

Remote Phone Interviewer

Bernett Research Group
05.2018 - 09.2018

BS in Office Administration -

Kent State University

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Karen Webb