Karen Weber
Tampa,FL
Summary
An expert communicator who explains complex technical concepts that span multiple technologies: cloud and network solutions, mobile app and device management, virtualization, SaaS, data analytics, Windows, Mac, and Linux. Develops and writes documentation to the computer user's skill level, including developers, administrators, and end users. Approach business problems in innovative and analytical ways to solve issues. Versatile Content Writer proficient in researching, writing, and editing diverse content. Works with minimal input to produce engaging, authoritative, and error-free work. Autonomous yet communicative with a history of superior performance in remote environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner, Writer, Editor
WEBSHARP WRITING & EDITING, LLC
02.2018 - Current
- Co-authored and edited a book for an internationally known lawyer
- Performed developmental edit for flow and copy editing for punctuation and grammar
- Lucky Conversations: Visits With the Most Prominent People of the 20th Century by Morris Wolff with Karen Weber is available on Amazon
- (2018-2022)
Senior Technical Writer
INSIGHT GLOBAL
05.2022 - 10.2022
- Wrote documentation for Boomi’s AtomSphere Integration platform, including release notes and online content for new and updated features
- Edited API and other documentation in preparation for Japanese localization efforts
- Tasks included editing for active voice and present tense and applying the correct translation tags to the content in DITA.
UX Content Developer
INSIGHT GLOBAL
05.2021 - 03.2022
- Wrote wireframe screen content for customer orders, renewals, and cart checkout
- Edited and rewrote existing content to apply style guidelines
- Wrote content for the Tech Data chatbot that includes creating responses to questions users might ask the virtual assistant
- Created a style guide for user experience documentation.
Technical Writer
VIMERSE INFOTECH, INC.
11.2019 - 10.2020
- Wrote content for developers and engineers about new and updated features for 5G networks on two-week cycles following business guidelines
- Create documentation for executive management that summarized each release.
Technical Writer
Trace Systems/Global Eagle Entertainment
08.2019 - 09.2019
- Wrote a configuration guide for Trace Systems, who works with Global Eagle Entertainment to create communication systems for military members to call home
- Wrote about network switches, routers, wired and wireless networks, and access points as part of a kit that ships all over the world
- The kits support terrestrial (on-premises) and satellite communications.
Technical Writer
Wellcare
01.2019 - 06.2019
- Wrote and edited documentation for a program management application for a health insurance company
- Created a style guide and acronym list for the department.
Principal Technical Writer/Information Developer
CITRIX SYSTEMS, INC.
06.2004 - 10.2017
- Delivered documentation projects for cloud, network hardware and software, mobile app management, and virtualization for administrator audiences
- Delivered end-user documentation for applications running on Windows, Mac, and Linux
- All content published on public product documentation website.
Technical Writer
VOLT
02.2004 - 06.2004
- Wrote white papers for Windows Media Center
- Content development included hardware specifications, networking, and software specifications for developers.
Technical Writer
MICROSOFT CORPORATION
06.1999 - 12.2003
- Wrote online Help for Windows XP Home and small office wireless networking, Bluetooth technology, and IPv6
- Streamlined 1,000,000 words to 60,000 words for the Windows XP Multiple User Interface Language Pack.
Education
University of New Mexico, Los Alamos
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Northern New Mexico College, Los Alamos
Skills
- Windows 11
- Mac OS X
- Windows Server
- HTML
- Cascading Style Sheets (CSS)
- DITA
- JavaScript
- JIRA
- Confluence
- Jenkins
- Astoria CMS
- Vasont CMS
- Oxygen
- XMetal
- Adobe Dreamweaver
- Microsoft Office products
- Microsoft Visio
- Adobe Acrobat
- SharePoint
- Google Drive
- Invision
- Mural
- SAP
- Virtual private network (VPN)
- Ethernet
- Network/cyber security
- Authentication and authorization protocols
- Wireless
- Bluetooth wireless
- TCP/IP
- IPv6
- Microsoft Azure
- Citrix Cloud
Certification
- Poynter ACES Certificate in Editing: 05/29/2023
- IAP Career College, Become a Book Editor: Certificate 01/31/2024
Awards
- Five Excellence and four Merit awards from the Society of Technical Communication. Awards were for documentation at Microsoft and Citrix.
- Site of the Week award for Clan MacIntyre Society website.
Timeline
Senior Technical Writer
INSIGHT GLOBAL
05.2022 - 10.2022
UX Content Developer
INSIGHT GLOBAL
05.2021 - 03.2022
Technical Writer
VIMERSE INFOTECH, INC.
11.2019 - 10.2020
Technical Writer
Trace Systems/Global Eagle Entertainment
08.2019 - 09.2019
Technical Writer
Wellcare
01.2019 - 06.2019
Owner, Writer, Editor
WEBSHARP WRITING & EDITING, LLC
02.2018 - Current
Principal Technical Writer/Information Developer
CITRIX SYSTEMS, INC.
06.2004 - 10.2017
Technical Writer
VOLT
02.2004 - 06.2004
Technical Writer
MICROSOFT CORPORATION
06.1999 - 12.2003
University of New Mexico, Los Alamos
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Northern New Mexico College, Los Alamos
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