KAREN WILLERT
Studio City,CA
Summary
Results-oriented professional with extensive experience building relationships. Able to retain clients by accurately assessing their needs and ensuring their satisfaction. Successfully managed teams through motivation and the ability to understand and work with their individual qualities. Self-confident and poised in interactions across all business hierarchies. Works well independently and as part of a team while maintaining a professional tone.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Personal Fitness Trainer
Business Owner
Studio City, CA
02.2001 - Current
- Market, sell, and conduct training services as an independent personal trainer
- Perform fitness testing, goal setting, and program design for individual clients
- Motivate clients to achieve their fitness goals
- Utilize Microsoft Excel and Word to input client program data, present progress, invoicing, and accounting
- Administer client billing and receivables
Dedicated Manager, Account Development
American Express
Santa Monica, CA
07.1998 - 07.1999
- Managed $130MM+ in corporate card charge volume for two strategic Fortune 500 accounts
- Ensured profitability and expansion of business and long-term partnerships
- Developed business plan and drove bottom-line results, generating $900M in pre-tax income
- Completed detailed analysis of cash usage and negotiated a credit line agreement
- Established a team and developed a model to analyze the profitability of existing business travel relationships
Consultant
American Express
Santa Monica, CA
06.1997 - 07.1998
- Designed project plan
- Successfully rolled out corporate card and billing systems for a large West Coast aerospace company
- Developed instructional communication for 50+ divisions
- Designed detailed information guide for key contacts
Manager Account Development
American Express
El Segundo, CA
02.1994 - 06.1997
- Managed a high-performance team of 6 National Account Managers
- Provided employee motivation, development, and product training
- Successfully renegotiated contracts with clients during the capping of agency commissions by airlines
National Account Manager
American Express
Irvine, CA
02.1992 - 02.1994
- Maintained profitable corporate card and business travel relationships for 5 strategic Southern California accounts
- Identified cross-selling opportunities
- Retained and expanded relationships to include additional products
- Received Centurion Award for outstanding achievement against goals
Account Manager
American Express
San Diego, CA
12.1984 - 02.1992
- Managed 50+ corporate card relationships in 3 state territory
- Developed a service plan to manage a diverse and geographically challenging portfolio successfully
- Maintained 100% retention of portfolio
- Received the President's Club Award for two consecutive years for achievement against goals
Operations
American Express
Phoenix, AZ
07.1980 - 12.1984
- Supervisor, Corporate Customer Service 1982-1984
- Analyst, Personal Customer Service 1981-1982
- Administrative Clerk 1980-1981
Education
Bachelor of Arts - Art History
University of California Los Angeles
Los Angeles, CA06-2025
Associate of Arts - Art HIstory
Santa Monica College
Santa Monica, CA05-2023
Certificate - Health And Fitness
UCLA Extension
Los Angeles, CA12-2000
Skills
- Motivational
- Interpersonal
- Goal setting
- Goal attainment
- Organizational
- Staff management
- Business development
- Account management
Certification
Google Project Management
Timeline
Personal Fitness Trainer
Business Owner
02.2001 - Current
Dedicated Manager, Account Development
American Express
07.1998 - 07.1999
Consultant
American Express
06.1997 - 07.1998
Manager Account Development
American Express
02.1994 - 06.1997
National Account Manager
American Express
02.1992 - 02.1994
Account Manager
American Express
12.1984 - 02.1992
Operations
American Express
07.1980 - 12.1984
Bachelor of Arts - Art History
University of California Los Angeles
Associate of Arts - Art HIstory
Santa Monica College
Certificate - Health And Fitness
UCLA Extension