Karen Williams
Dover,DE
Summary
Highly motivated technical professional with extensive experience in insurance, engineering and manufacturing management. Outgoing mature professional with a track record of driving improved business processes, sales and elevating company profile with customer.
Overview
28
28
years of professional experience
Work History
Benefits Enrollment Specialist
Milliman
Omaha, NE
05.2023 - Current
- Used consultative approach to explain benefits to plan participants in easy to understand terms in order to educate on available options.
- Fostered trust-worthy relationships that enhanced customers' experience.
- Exhibited exceptional communication and strong listening skills that promoted and created internal and external dynamic relationships.
- Collaborated and communicated with variety of stakeholders including brokers, client decision makers, directly with employees and insurance carriers.
Enrollment Counselor
Willis Towers Watson, Aon, Mercer, Sutherland
Remote
08.2016 - 05.2023
- Educated clients on company benefits, insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into CRM.
Engineering Mgr, Manufacturing Mgr, Project Mgr,
Farrow Engineering, Western Electric, Bally Gaming
Omaha, NE; Las Gatos, CA, Las Vegas, NV
06.1995 - 08.2016
- Evaluated project requirements to identify and mitigate risks.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Coordinated engineering team for projects in commercial and industrial development.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Coordinated selection of manufacturing methods, fabrication and operation of product designs.
- Managed over 100 technical professionals and direct employees.
Education
Bachelor of Science - Civil Engineering
Howard University
Washington, DC1972
Skills
- Technological Knowledge
- Client Needs Assessment
- Team Goals
- Workflow Processes
- Microsoft Office Suite
- Accounts Payable and Accounts Receivable
- Performance Improvement
- Program Requirements
- Operational Efficiency
- Regulatory Monitoring
- Operational Requirements
- Service Delivery
Timeline
Benefits Enrollment Specialist
Milliman
05.2023 - Current
Enrollment Counselor
Willis Towers Watson, Aon, Mercer, Sutherland
08.2016 - 05.2023
Engineering Mgr, Manufacturing Mgr, Project Mgr,
Farrow Engineering, Western Electric, Bally Gaming
06.1995 - 08.2016
Bachelor of Science - Civil Engineering
Howard University