Karen Williams
Kansas City,MO
Summary
Polite and professional Contact Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
05.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Accounting Technician
Internal Revenue Service, IRS
07.2018 - 04.2020
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Organized general ledger with accuracy and within time constraints.
Tax Examiner Technician
Internal Revenue Service, IRS
12.2010 - 07.2018
- Investigated and pursued delinquent accounts.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Researched tax issues and stayed current on all federal and state tax laws.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Education
Business Management
Missouri Western State University
Saint Joseph, MOPsychology
Penn Valley Community College
Kansas City, MOSkills
- Corporate Tax Issues
- Project Management
- Excellent Negotiation Skills
- Tax Exemption
- Activities Management
- Tax Accounting
- System Documentation
- Microsoft Word, Excel, Power Point, Outlook and Edge
- Strong ability to research and analyze cases to resolve account issues
Tools
- SERP
- IRM
- IAT
- Cisco
- Finesse
- IDRS
- RTR
- BUP
- E-Guide
- Outlook
- AMS
- Sharepoint
- One Note
- CII
- Excel
- Accurint
- Correspondex
- SETR/TAPS
Additional Information
- AED certified
- Pilot for IAT Tool
- OJI for new hires
- Recruitment Team
- Activities Volunteer
Timeline
Contact Service Representative
Internal Revenue Service, IRS
05.2023 - Current
Accounting Technician
Internal Revenue Service, IRS
07.2018 - 04.2020
Tax Examiner Technician
Internal Revenue Service, IRS
12.2010 - 07.2018
Business Management
Missouri Western State University
Psychology
Penn Valley Community College
Similar Profiles
Thalia Davila RodriguezThalia Davila Rodriguez
Case Advocate at Internal Revenue Service, IRSCase Advocate at Internal Revenue Service, IRS
Cindy RobertsCindy Roberts
Management Analyst at Internal Revenue Service, IRSManagement Analyst at Internal Revenue Service, IRS
Dasha LykeDasha Lyke
Customer Service Representative IRS at Internal Revenue Service, IRSCustomer Service Representative IRS at Internal Revenue Service, IRS
Alesha RuffinAlesha Ruffin
Customer Service Representative at Internal Revenue Service, IRSCustomer Service Representative at Internal Revenue Service, IRS
Christopher BrittonChristopher Britton
Line Cook at SonicLine Cook at Sonic