Summary
Overview
Work History
Education
Skills
Timeline
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Karen Williams

Pender,NE

Summary

Efficient Eligibility and Benefit Specialist with a proven track record at the State of Iowa DHHS and the State of Nebraska, adept in Workday Systems and case documentation. Demonstrated ability to enhance client satisfaction through effective time management and strong oral communication skills. Excelled in managing diverse caseloads for the SNAP and TANF/FIP programs ensuring compliance with federal and state policies; prioritizing tasks and minimizing errors.

Overview

37
37
years of professional experience

Work History

Eligibility and Benefit Specialist

State of Iowa DHHS
01.2008 - Current
  • Determine initial and ongoing eligibility for SNAP/TANF federal programs
  • Gather and analyze verification provided by clients to determine accurate benefits
  • Communicate program rules and responsibilities
  • Document case actions
  • Manage assigned workload; and processing changes to case records
  • Provide customer service for clients to resolve concerns and issues regarding their benefits
  • Complete other duties assigned; and ongoing trainings.

Certified Nursing Assistant

Pender Community Hospital
09.2007 - 09.2012
  • Monitored patient vitals such as temperature, blood pressure, and pulse levels.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Helped maintain a positive environment by providing encouragement and support to residents.
  • Employed full-time until Jan 2028; and then part-time basis while employed with State of Iowa DHHS.

Income Maintenance Caseworker

State of Nebraska DHHS
10.1987 - 08.2007
  • Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
  • Determined if applicants met eligibility for public assistance programs.
  • Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
  • Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
  • Gathered information via telephone, mail, or in person from clients applying for assistance.

Education

Associate of Arts - General Studies

Nebraska Indian Community College
Winnebago, NE
05-1994

Skills

  • Proficient in Workday Systems
  • Case Documentation
  • Collaborative Teamwork
  • Strong Oral Presentation Skills
  • Effective Time Management
  • Detail-Oriented Approach

Timeline

Eligibility and Benefit Specialist

State of Iowa DHHS
01.2008 - Current

Certified Nursing Assistant

Pender Community Hospital
09.2007 - 09.2012

Income Maintenance Caseworker

State of Nebraska DHHS
10.1987 - 08.2007

Associate of Arts - General Studies

Nebraska Indian Community College

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Karen Williams