Summary
Work History
Education
Skills
Timeline
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Karen Wright

Coweta,OK

Summary

Dynamic customer service professional with extensive experience, excelling in problem-solving and team leadership. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in cash handling and employee training, consistently delivering exceptional results in fast-paced environments.

Work History

Customer Team Lead - Full Time

Bass Pro Shops
Broken Arrow, OK
03.2025 - 01.2026
  • Leveraged extensive product knowledge to assist customers effectively with their questions and concerns, improving their experience
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing overall customer satisfaction
  • Addressed customer complaints professionally, identifying appropriate solutions to foster customer loyalty

Cashier/Customer Service

Target
Broken Arrow, OK
12.2024 - 01.2025
  • Handled cash, credit, and gift card transactions accurately.
  • Assisted customers with purchases and addressed inquiries to enhance shopping experience.
  • Managed front store area, ensuring cleanliness and organization for optimal customer flow.
  • Supported stocking shelves during busy periods, contributing to efficient inventory management.

911 Emergency Dispatcher

City of Coweta
Coweta, OK
05.2024 - 12.2024
  • Managed emergency and non-emergency calls, efficiently dispatching police, fire, and medical services to ensure rapid response.
  • Responded to emergency calls and assessed situations for appropriate action.
  • Coordinated with law enforcement, fire, and medical units during emergencies.
  • Maintained accurate records of calls and responses in dispatch system.

Video Alarm Agent

Alert 360
Tulsa, OK
04.2019 - 03.2024
  • Monitored video alarms, contacted customers to verify authenticity of alarms.
  • Answered customer calls, provided assistance with alarms and troubleshooting.
  • Completed training on alarm systems to enhance technical knowledge.

Replenishment Associate/ Support Specialist

Michaels
Tulsa, OK
07.2018 - 04.2019
  • Stocked shelves and unloaded truck to ensure optimal inventory levels for customer accessibility.
  • Assisted customers by answering questions and addressing concerns to enhance overall shopping experience.
  • Counted cash in registers and safe to ensure financial accuracy and accountability.
  • Prepared cash registers for opening by organizing cash and supplies.

ER Registrar

Saint Francis Health System
Tulsa, OK
07.2015 - 02.2018
  • Entered patient demographics and insurance information to ensure accurate records.
  • Reviewed charts for accuracy, identifying discrepancies to support quality patient care.
  • Registered patient information in electronic health record system.
  • Collected and verified insurance details for incoming patients.
  • Coordinated with medical staff to ensure efficient patient flow.

911 Emergency Dispatcher

Creek County Sheriff's Office
Sapulpa, OK
09.2013 - 07.2015
  • Answered emergency and non-emergency calls, efficiently dispatching appropriate officers to ensure timely response.
  • Entered warrants into NCIC and cleared existing warrants.
  • Assisted individuals entering the jail, addressing their needs to facilitate a smooth intake process.

911 Emergency Dispatcher/Jailer

Sapulpa Police Department
Sapulpa, OK
01.2009 - 09.2013
  • Answered emergency and non-emergency calls, dispatching appropriate agencies to ensure timely response.
  • Supported jail operations by assisting officers and serving meals to inmates, contributing to daily facility management.
  • Enter warrants into system, enter stolen items and clear recovered items out of the system.
  • Provided information and guidance to visitors at the police department, enhancing their understanding of procedures.

Education

High School Diploma -

Calvine High School
Elk Grove, CA
01-1992

Associate's degree - Accounting

Heald College
Rancho Cordova, CA

Skills

  • Customer service
  • Client communication
  • Team leadership
  • Employee training
  • Operational coordination
  • Crisis management
  • Problem solving
  • Critical thinking
  • Detail orientation
  • Stress management
  • Interpersonal skills
  • Financial transactions

Timeline

Customer Team Lead - Full Time

Bass Pro Shops
03.2025 - 01.2026

Cashier/Customer Service

Target
12.2024 - 01.2025

911 Emergency Dispatcher

City of Coweta
05.2024 - 12.2024

Video Alarm Agent

Alert 360
04.2019 - 03.2024

Replenishment Associate/ Support Specialist

Michaels
07.2018 - 04.2019

ER Registrar

Saint Francis Health System
07.2015 - 02.2018

911 Emergency Dispatcher

Creek County Sheriff's Office
09.2013 - 07.2015

911 Emergency Dispatcher/Jailer

Sapulpa Police Department
01.2009 - 09.2013

High School Diploma -

Calvine High School

Associate's degree - Accounting

Heald College

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Karen Wright